Ticket Operations Specialist
ABOUT VICTORY LIVEVictory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater and live music event tickets on behalf of artists, promotors, teams, venues and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.THE POSITIONIn this position, the incumbent will work hand in hand with our Operations Team handling all aspects of ticket supply chain logistics. With the aid of our in-house automation tools, the Operations Fulfillment Specialist will be responsible for servicing our Members and Customers with their orders via manual fulfillment, phone and email support.This role combines elements of customer service, advocacy, and system management. Our ideal candidate has experience managing time-sensitive requests in a high-volume environment.THE PLANEveryone has a part to play
Accurately carry out all fulfillment processes and protocols by monitoring sales across 14+ marketplaces
Understand marketplace and primary ticketing policies and apply them to orders
Maintain a general knowledge of all in-house tools, industry automation, and inventory management best practices
Support end-consumers in both the purchasing and fulfillment processes
Prioritize and respond efficiently to emails and phone calls in a fast-paced environment
Assist Members with a variety of support requests, including researching and resolving common issues
Work closely with internal teams and escalate requests to other departments (and individuals) as needed
Build sustainable, trusting relationships with our Members through open and interactive communication to improve the overall Member experience
Following up on client requests to reach a satisfactory resolution
Exceed department standards for quality of service
RequirementsWhat we’re looking for
Previous success in a consumer-facing position
Professional in demeanor and appearance
Must have excellent organizational skills
Must be willing to work nights, weekends, and holidays when mission-critical tasks arise
Must be comfortable working in a fully remote environment
Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships
Ability to manage stressful and/or high-profile situations
Self-discipline and a commitment to confidentiality and discretion (including with respect to sensitive information)
Good decision-making skills and judgment
Flexible and reliable team player, within departmental team and the company as a whole
Strong communication skills (written, verbal and non-verbal), and active listening skills
Adept at time management and prioritizing job tasks, within defined parameters and/or objectives. Must be able to work independently
Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
Knowledge and understanding of both the primary and secondary markets within the ticketing industry preferred
Proficiency in ticketing systems, managing ticket inventory and/or third-party ticketing software a plus
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.
Experience Requirements
Entry Level
Apply Now
Accurately carry out all fulfillment processes and protocols by monitoring sales across 14+ marketplaces
Understand marketplace and primary ticketing policies and apply them to orders
Maintain a general knowledge of all in-house tools, industry automation, and inventory management best practices
Support end-consumers in both the purchasing and fulfillment processes
Prioritize and respond efficiently to emails and phone calls in a fast-paced environment
Assist Members with a variety of support requests, including researching and resolving common issues
Work closely with internal teams and escalate requests to other departments (and individuals) as needed
Build sustainable, trusting relationships with our Members through open and interactive communication to improve the overall Member experience
Following up on client requests to reach a satisfactory resolution
Exceed department standards for quality of service
RequirementsWhat we’re looking for
Previous success in a consumer-facing position
Professional in demeanor and appearance
Must have excellent organizational skills
Must be willing to work nights, weekends, and holidays when mission-critical tasks arise
Must be comfortable working in a fully remote environment
Ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships
Ability to manage stressful and/or high-profile situations
Self-discipline and a commitment to confidentiality and discretion (including with respect to sensitive information)
Good decision-making skills and judgment
Flexible and reliable team player, within departmental team and the company as a whole
Strong communication skills (written, verbal and non-verbal), and active listening skills
Adept at time management and prioritizing job tasks, within defined parameters and/or objectives. Must be able to work independently
Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
Knowledge and understanding of both the primary and secondary markets within the ticketing industry preferred
Proficiency in ticketing systems, managing ticket inventory and/or third-party ticketing software a plus
Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.
Experience Requirements
Entry Level
Apply Now