Ticket & Hospitality Coordinator, Associate
About the position Responsibilities • Coordinate and manage all elements of ticketing and hospitality for client entertainment events. • Present a strategic plan for allocation and distribution of tickets. • Process requests and approvals for ticketing. • Send detailed communications and follow-ups regarding events. • Review and implement hospitality initiatives and procedures. • Support the event planning team as needed. • Provide ticket/hospitality management and event planning support for Corporate Sponsorships and Meeting & Events Team. • Implement ticket and event policies and procedures that align with business strategies and legal/compliance regulations. • Develop and maintain strong relationships with business stakeholders, approvers, internal business partners, and external vendors. • Manage reporting, tracking, and reconciliation of data; process catering orders and invoices. • Utilize internal vendor technology systems effectively and efficiently. • Prepare communications to promote events and solicit requests. • Liaise with vendors and venues to ensure contract terms and expectations are met. • Develop and maintain an employee recognition ticket program. • Execute specific event-related tasks that support the Corporate Sponsorships and Meeting & Events Team. Requirements • 1 - 3 years experience in ticket and hospitality management or event support. • Strong organizational skills. • Excellent interpersonal and communication skills (written and oral). • Aptitude and ability to navigate using different technology systems/platforms. • Ability to engage, communicate, and build relationships with all levels of seniority, external clients, and suppliers. • Able to maintain and respect confidentiality and to build/maintain effective relationships. • Self-starter who demonstrates confidence, responsiveness, enthusiasm, and ability to manage conflicting priorities. • Exercises effective problem solving/judgment in escalating situations and/or other applicable parties internal to SMBC. • Demonstrates the highest standards of ethics, integrity, honesty, diversity, and discretion. • Fluency in office productivity software: MS Office (MS Word, MS Excel, MS PowerPoint), SharePoint, MS Teams. Benefits • Work from home • Competitive portfolio of benefits • Annual discretionary incentive award Apply tot his job