Temporary - Sr. Trainer - WAH (U.S.)
Job Title:
Temporary - Sr. Trainer - WAH (U.S.)
Job Description
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
A NEW CAREER POWERED BY YOU
Are you looking for a âwork from homeâ career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns âWorldâs Best Workplaces,â âBest Company Culture,â and âBest Companies for Career Growthâ awards every year? Then a remote Senior Trainer I position at Concentrix is just the right place for you!
As a remote Senior Trainer I , youâll join an organically diverse team from 70+ countries where ALL members contribute and support each otherâs success and well-being, proudly united as âgame-changers.â Together, we help the worldâs best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, weâre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great âwork from homeâ opportunity that will allow you to reimagine an all-new career journey and develop âfriends for lifeâ at the same time. Weâll give you all the training, technologies, and continuing support youâll need to succeed. Plus, at Concentrix, thereâs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thatâs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youâve always envisioned.
What You Will Do In This Role
As a Senior Trainer I - working from home, you will:
⢠Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
⢠Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
⢠Accountable for achieving individual training performance metrics
⢠Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
⢠Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
⢠Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
⢠May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
⢠Measure the effectiveness of training programs using various feedback methods â focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
⢠Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
⢠Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Senior Trainer I (Remote) role include:
⢠Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
⢠Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
⢠Strong communication skills, both written and verbal.
⢠Proficient in Microsoft Office.
⢠Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
⢠Self-starter, sense of urgency, and works well under pressure.
⢠Strong attention to detail.
⢠Sense of professionalism and ability to develop good relationships.
⢠Must reside in the United States and have a valid U.S. address for residence
Whatâs In It For You
One of our companyâs Culture Beliefs says, âWe champion our people.â Thatâs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weâll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
⢠Paid training and performance-based incentives
⢠Lucrative employee referral bonus opportunities
⢠DailyPay enrollment option to access pay "early," when you want it
⢠Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
⢠401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
⢠Health and wellness programs with trained partners to help promote a healthy you
⢠Mentorship programs that support your rewarding career journey
⢠Work-from-home convenience with company-supplied technologies
⢠Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
⢠Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
⢠A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their âemployer of choice.â
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg III
Language Requirements:
Time Type:
Full time2025-12-08
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
⢠English
⢠Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1592156
Apply Now
Temporary - Sr. Trainer - WAH (U.S.)
Job Description
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program, provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
A NEW CAREER POWERED BY YOU
Are you looking for a âwork from homeâ career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns âWorldâs Best Workplaces,â âBest Company Culture,â and âBest Companies for Career Growthâ awards every year? Then a remote Senior Trainer I position at Concentrix is just the right place for you!
As a remote Senior Trainer I , youâll join an organically diverse team from 70+ countries where ALL members contribute and support each otherâs success and well-being, proudly united as âgame-changers.â Together, we help the worldâs best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, weâre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great âwork from homeâ opportunity that will allow you to reimagine an all-new career journey and develop âfriends for lifeâ at the same time. Weâll give you all the training, technologies, and continuing support youâll need to succeed. Plus, at Concentrix, thereâs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thatâs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youâve always envisioned.
What You Will Do In This Role
As a Senior Trainer I - working from home, you will:
⢠Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
⢠Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
⢠Accountable for achieving individual training performance metrics
⢠Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
⢠Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
⢠Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
⢠May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
⢠Measure the effectiveness of training programs using various feedback methods â focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
⢠Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
⢠Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Senior Trainer I (Remote) role include:
⢠Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
⢠Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
⢠Strong communication skills, both written and verbal.
⢠Proficient in Microsoft Office.
⢠Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
⢠Self-starter, sense of urgency, and works well under pressure.
⢠Strong attention to detail.
⢠Sense of professionalism and ability to develop good relationships.
⢠Must reside in the United States and have a valid U.S. address for residence
Whatâs In It For You
One of our companyâs Culture Beliefs says, âWe champion our people.â Thatâs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weâll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
⢠Paid training and performance-based incentives
⢠Lucrative employee referral bonus opportunities
⢠DailyPay enrollment option to access pay "early," when you want it
⢠Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
⢠401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
⢠Health and wellness programs with trained partners to help promote a healthy you
⢠Mentorship programs that support your rewarding career journey
⢠Work-from-home convenience with company-supplied technologies
⢠Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
⢠Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
⢠A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their âemployer of choice.â
Location:
USA Greenville SC - 2006 Wade Hampton - Bldg III
Language Requirements:
Time Type:
Full time2025-12-08
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
⢠English
⢠Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1592156
Apply Now