**Temporary Customer Support Representative - Part Time at arenaflex**

**Join arenaflex's Dynamic Team as a Temporary Customer Support Representative - Part Time and Experience the Thrill of Remote Work!** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a reliable and skilled Temporary Customer Support Representative - Part Time to join our team. As a key member of our customer support function, you will play a vital role in driving customer satisfaction and retention, which is directly tied to arenaflex's subscription service growth. **About arenaflex** arenaflex is a leading entertainment company that offers a range of positive and authentic storytelling through its networks, including UPtv, UP Faith & Family, and AspireTV. Our mission is to provide uplifting entertainment that resonates with our audience, and we're committed to delivering exceptional customer experiences that exceed our subscribers' expectations. **Key Responsibilities:** As a Temporary Customer Support Representative - Part Time, you will be responsible for: * Responding to subscriber questions and concerns in a timely manner to meet or improve upon arenaflex's service level goals. * Responding and troubleshooting customer interactions across multiple communication channels and multiple devices. * Ensuring customer interactions consistently reflect arenaflex's brand values and communication strategy. * Reviewing reports from daily review sessions to understand trends with overall request volume, concentrations of issues with the platform, and the nature of customer comments on forums, in-app review, and social media. * Using ZenDesk data to monitor and uncover trends in volume, issues, and sentiment to drive process improvement and support management decision making. **Soft Skills (Interpersonal Skills):** To succeed in this role, you will need to possess: * A passion for serving others, great written and customer service skills. * Ability to triage issues and clearly communicate solutions(s) in a concise manner. * Patience, tact, and the ability to adapt communication style to varying customers' personalities and levels of familiarity with SVOD technology. * Ability to perform calmly under pressure and to meet deadlines. * Strong EQ (Emotional Intelligence) with the ability to work cross-functionally with various and diverse teams both internally and externally. * Continuous learning mindset, especially around the key elements of the service including distributors, platforms, and content. **Education/Experience:** While a Bachelor's degree in business, communications, or other relevant field is preferred, we also consider equivalent years of experience. You should have: * 1+ years of previous experience in a customer-facing role, ideally in media, digital MVPD(s) or OTT SVOD service(s), project management, e-commerce, or retail. * Sufficient familiarity with streaming services and technology/apps to be able to assist in troubleshooting. * Experience managing high-volume queues, preferably within a customer service environment. * A strong understanding of the digital streaming space. **Skills:** You should be proficient in: * Microsoft Office applications, especially Excel. * Experience with Zendesk or other customer support software. * Familiarity with various app platforms such as iOS, Android, Amazon Fire, Xbox, Tizen, Apple TV, and Roku. **Work Environment and Culture:** As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits, including competitive compensation, opportunities for growth and development, and a comprehensive benefits package. **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and a range of benefits, including: * Competitive salary * Opportunities for growth and development * Comprehensive benefits package * Flexible work arrangements * Recognition and rewards for outstanding performance **How to Apply:** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply. Please submit your application and resume online at [insert link]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and is committed to equal-employment principles. We comply with all applicable federal, state, and local equal employment opportunity laws and regulations. We provide reasonable accommodations for applicants and employees' sincerely held religious beliefs, practices, or observances that conflict with work requirements and for applicants and employees with known disabilities, provided that such individuals are qualified to perform the essential functions of the job, with or without accommodation, and provided that any accommodations would not impose an undue hardship on the company or introduce a direct threat to the health and safety of the worksite employee with a disability or others. Apply for this job