**Temporary Customer Service Specialist – Direct to Consumer**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's Runner Experience Team as a Temporary Customer Service Specialist – Direct to Consumer. This is a unique opportunity to make a lasting impact on the lives of runners and contribute to the success of a dynamic and innovative company. **About blithequark** At blithequark, we believe that movement is the key to feeling more alive. Our mission is to create gear and experiences that take people to the place that makes them feel more alive – whether it's a headspace, a feeling, or a finish line. Our company culture sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. We're driven by a set of core values that guide our actions and decisions: * Runner First: We act in the best interest of the runner * Word is Bond: We do what we say we'll do * Champion Heart: We give our all in everything we do * There is no “I” in Run: We stay generous with our humanity * Keep Moving: We find ways to move every day, because joy is kinetic! **The Runner Experience Team** Our Runner Experience Team provides a world-class customer service experience to all who run, every day, in a run-happy way. As a Temporary Customer Service Specialist – Direct to Consumer, you'll be the first and last point of contact for our customers, resolving their inquiries and concerns with a passion for service and a sincere desire to help. **Responsibilities** As a Temporary Customer Service Specialist – Direct to Consumer, you'll be responsible for: * Responding to customer inquiries via email, phone, social media, chat, and text * Providing expert product knowledge and support for our website, marketing, events, and retail partners * Fulfilling our product guarantee by evaluating product issues and providing solutions for runners * Gathering data on opportunities for improvement in the customer experience to drive continuous improvement * Managing time effectively and multitasking to meet the demands of a fast-paced environment * Accessing and combining information from multiple systems to provide order details and analyze problems * Assisting with order fulfillment when automated processes fail * Recognizing potential fraudulent web transactions and escalating when appropriate * Working with cross-functional teams to assist customers * Other duties as assigned **Qualifications** To be successful in this role, you'll need: * An Associate's degree or 1+ years of customer service experience (Contact Center or Specialty Run experience a bonus!) * Computer proficiency in Word, Excel, Outlook, and Social Media * Accuracy in typing (60 wpm), spelling, and grammar * Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication * Ability to work in a fast-paced environment while maintaining a positive attitude and balancing conflicting priorities * Ability to learn various business systems and navigate between them to execute job efficiently * Ability to manage adverse situations positively * Proven ability to work effectively independently as well as with a team * Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company * Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another * Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments' operations and morale * Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exist to create the best outcomes * Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary * Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the blithequark community * Embraces and lives the blithequark values! **Compensation and Benefits** Our compensation reflects the cost of labor across US geographic markets. For this role, the hourly wage ranges from $18.79 to $20.10, depending on your geographic location. Employees based out of the blithequark Seattle HQ office receive an hourly rate of $21.50, and these positions follow a hybrid schedule that includes three days per week in the office. We offer a comprehensive benefits package, including: * Medical, dental, vision, life, and AD&D insurance * Disability insurance * HSA and employer contribution * FSA * Family & fertility assistance * 401K Savings Plan and match * Employee assistance program * Transportation assistance * Paid Time Off, including up to five weeks of paid time off, eleven paid holidays, paid sick and parental leave * Bonus in addition to base pay, based on company performance * Perks, including product discounts, a home office stipend, employee recognition, fitness discounts, volunteer and donation benefits **Diversity, Equity, and Inclusion** At blithequark, we celebrate diversity and equity. We're committed to creating an inclusive environment, and we encourage people of all backgrounds, perspectives, experiences, and skills to apply. We're proud to be an equal employment opportunity employer, and all employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job