Temporary BILINGUAL Fraud Prevention Specialist – FULLY REMOTE - $21 p/h
Our well-known client is looking for a Fraud Prevention Specialist to support eCommerce operations by resolving seller-related issues and identifying potential fraud through Risk Operations workstreams and fraud detection activities. • *Must be located in and authorized to work in the USA - FULLY REMOTE • *Must be bilingual in English and one of the following languages: • Thai • Spanish • Japanese • Korean • Mandarin • German • French • Vietnamese • Hindi Job Overview: Role: Fraud Prevention Specialist Length: 3-6 months Type: FULLY REMOTE - Temporary for 3-6 months with potential to become permanent based on the needs of the business Hours/Schedule: Varied Rate: $21 p/h Key Responsibilities • Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for marketplace sellers. • Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths. • Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated. • Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, quality, or other appropriate teams as needed. • Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices to support continuous improvement. • Develop, document, and implement process improvements by collaborating with managers, peers, and cross-functional partners. • Track progress and outcomes, proactively identifying opportunities for operational and personal performance improvement. • Remain open to coaching and constructive feedback related to performance, business practices, and manager evaluations. • Demonstrate and promote compliance with company policies, procedures, and ethical standards by modeling best practices, supporting action plans, and assisting leadership with addressing compliance or integrity issues. • Participate in and support team initiatives by sharing knowledge, prioritizing business needs, coordinating work assignments, and providing feedback to ensure quality standards and timelines are met. Required Skills & Qualifications • Strong computer proficiency with the ability to quickly learn and navigate multiple systems. • Excellent analytical and problem-solving skills with strong attention to detail. • Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior. • Strong written and verbal communication skills with the ability to explain complex issues clearly. • Ability to manage multiple priorities in a fast-paced, high-volume environment. • Collaborative mindset with a commitment to continuous improvement and ethical business practices. • Must be located in and authorized to work in the USA. Candidates will be required to complete a background check. Job Type: Temporary Pay: $21.00 per hour Application Question(s): • Are you fluent in any additional language(s)? If so, please list here: Work Location: Remote Apply tot his job