Telephonic Nurse Spec, Remote Anywhere
TELEP001135
$33 USD to $37 USD
Job details
Description
Telephonic Nurse Specialist
US - Remote
Job Overview:
The Nurse Specialist is responsible for supporting the operations of Neovance Patient Access patient support and access programs. This individual interacts primarily with patients and care partners who are receiving clinical support services from a program. Examples of this type of support may include contact center based-services, such as advising patients on dosing, guiding patients through product administration, providing approved recommendations to patients on managing side effects, discussing medication adherence with patients, or field-based services, such as on-site patient injection training
Additionally, this individual may be responsible for preparing monthly and ad hoc project-specific reports. The Nurse Specialist also serves as a subject matter expert on programs and is first point of contact for clinical care program calls.
The Nurse Specialist may be either contact-center based or field-based.
Summary of Responsibilities:
The Telephonic Nurse Specialist is expected to support program(s) in the following areas (but not limited to):
ā¢ Makes scheduled outbound calls and responds to inbound calls from patients and other customers regarding clinical aspects of a product, product administration, and adherence to medical therapies or treatments or for other related issues. Conducts follow up calls or sends follow up correspondence as necessary according to the programās guidelines.
ā¢ Reviews approved therapy or treatment-related information with callers and identifies potential barriers to treatment. Within guidelines approved by the programās sponsor, helps identify solutions to improve access and to help patients remain on prescribed treatment. Provides approved information to patients and their caregivers in a clear, caring way so that they may make informed choices.
ā¢ Keep case notes and tracks cases effectively using proprietary computer system. Establishes appropriate activity plans to trigger next call, correspondence, or intervention.
ā¢ May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
ā¢ May conduct /behavioral interviewing and motivational coaching calls with patients to encourage them to be adherent to their medication as prescribed.
ā¢ Documents adverse events and provides reporting per Neovance and client policies and procedures
ā¢ All other duties as needed or
Qualifications (Minimum Required):
ā¢ Strong communication skills: Clear, concise written and oral expression.
ā¢ Customer service focus: Empathetic, exceptional service delivery tailored to individual needs.
ā¢ Problem-solving and initiative: Identifies issues, takes action, and proposes solutions.
ā¢ Collaboration and independence: Thrives in teamwork environments and works effectively alone.
ā¢ Project management: Good judgment, multi-project handling, urgency in meeting deadlines.
ā¢ Tech proficiency: Intermediate to advanced skills in Microsoft Excel, PowerPoint, Word, and program-specific systems.
ā¢ Training and enthusiasm: Energetic and innovative, passionate about developing ideas.
ā¢ Detail orientation and retention: Quick learner with a focus on accuracy and thoroughness.
ā¢ Therapy engagement support: Educates and empowers customers to stay engaged in their therapy journey.
Experience (Minimum Required):
ā¢ The Telephonic Nurse Specialist will hold a current RN license in good standing in the state of practice.
ā¢ Will ideally hold a bachelorās degree or evidence of continual work toward a degree is strongly preferred.
ā¢ Four or more years of healthcare or customer service experience is preferred.
Physical Demands / Work Environment:
ā¢ The Telephonic Nurse Specialist will work under normal office The environment is energetic and fast paced.
ā¢ Must be able to sit for long stretches and adhere to scheduled breaks and
ā¢ The Telephonic Nurse Specialist will typically work an eight-hour workday within the programās hours of operations, with an hour or half hour of unpaid Shifts vary by site and may start as early as 8:00 am Eastern Time and end as late as 8:00 pm Eastern Time, Monday to Friday. The actual schedule will be determined by the assigned program. Occasional overtime may be required.
ā¢ The Telephonic Nurse Specialist must be able to work from a virtual office, free of distractions or interruptions.
ā¢ Travel will vary based on the program assigned. Call center employees may be asked to travel occasionally to meet program needs
Benefits: All job offers will be based on a candidateās skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. #LI-NV
Apply Now
Apply Now
$33 USD to $37 USD
Job details
Description
Telephonic Nurse Specialist
US - Remote
Job Overview:
The Nurse Specialist is responsible for supporting the operations of Neovance Patient Access patient support and access programs. This individual interacts primarily with patients and care partners who are receiving clinical support services from a program. Examples of this type of support may include contact center based-services, such as advising patients on dosing, guiding patients through product administration, providing approved recommendations to patients on managing side effects, discussing medication adherence with patients, or field-based services, such as on-site patient injection training
Additionally, this individual may be responsible for preparing monthly and ad hoc project-specific reports. The Nurse Specialist also serves as a subject matter expert on programs and is first point of contact for clinical care program calls.
The Nurse Specialist may be either contact-center based or field-based.
Summary of Responsibilities:
The Telephonic Nurse Specialist is expected to support program(s) in the following areas (but not limited to):
ā¢ Makes scheduled outbound calls and responds to inbound calls from patients and other customers regarding clinical aspects of a product, product administration, and adherence to medical therapies or treatments or for other related issues. Conducts follow up calls or sends follow up correspondence as necessary according to the programās guidelines.
ā¢ Reviews approved therapy or treatment-related information with callers and identifies potential barriers to treatment. Within guidelines approved by the programās sponsor, helps identify solutions to improve access and to help patients remain on prescribed treatment. Provides approved information to patients and their caregivers in a clear, caring way so that they may make informed choices.
ā¢ Keep case notes and tracks cases effectively using proprietary computer system. Establishes appropriate activity plans to trigger next call, correspondence, or intervention.
ā¢ May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
ā¢ May conduct /behavioral interviewing and motivational coaching calls with patients to encourage them to be adherent to their medication as prescribed.
ā¢ Documents adverse events and provides reporting per Neovance and client policies and procedures
ā¢ All other duties as needed or
Qualifications (Minimum Required):
ā¢ Strong communication skills: Clear, concise written and oral expression.
ā¢ Customer service focus: Empathetic, exceptional service delivery tailored to individual needs.
ā¢ Problem-solving and initiative: Identifies issues, takes action, and proposes solutions.
ā¢ Collaboration and independence: Thrives in teamwork environments and works effectively alone.
ā¢ Project management: Good judgment, multi-project handling, urgency in meeting deadlines.
ā¢ Tech proficiency: Intermediate to advanced skills in Microsoft Excel, PowerPoint, Word, and program-specific systems.
ā¢ Training and enthusiasm: Energetic and innovative, passionate about developing ideas.
ā¢ Detail orientation and retention: Quick learner with a focus on accuracy and thoroughness.
ā¢ Therapy engagement support: Educates and empowers customers to stay engaged in their therapy journey.
Experience (Minimum Required):
ā¢ The Telephonic Nurse Specialist will hold a current RN license in good standing in the state of practice.
ā¢ Will ideally hold a bachelorās degree or evidence of continual work toward a degree is strongly preferred.
ā¢ Four or more years of healthcare or customer service experience is preferred.
Physical Demands / Work Environment:
ā¢ The Telephonic Nurse Specialist will work under normal office The environment is energetic and fast paced.
ā¢ Must be able to sit for long stretches and adhere to scheduled breaks and
ā¢ The Telephonic Nurse Specialist will typically work an eight-hour workday within the programās hours of operations, with an hour or half hour of unpaid Shifts vary by site and may start as early as 8:00 am Eastern Time and end as late as 8:00 pm Eastern Time, Monday to Friday. The actual schedule will be determined by the assigned program. Occasional overtime may be required.
ā¢ The Telephonic Nurse Specialist must be able to work from a virtual office, free of distractions or interruptions.
ā¢ Travel will vary based on the program assigned. Call center employees may be asked to travel occasionally to meet program needs
Benefits: All job offers will be based on a candidateās skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. #LI-NV
Apply Now
Apply Now