Customer Service Rep

Azeus Systems Limited is an IT solutions provider for Board Governance solutions like Board Portal, Virtual / Hybrid AGM, ESG, etc, fast-growing, multinational company with clients from over 100 countries and offices in Asia, Europe, US, Africa and Middle East.The Role:Handling a high volume of inbound calls to assist customers with a range of queries.Drafting and sending correspondence via email to customers, with high email etiquette.Providing comprehensive information based on knowledge of government policies and procedures.Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.Recording customer and call information within internal computer systems.Escalating complaints or issues to management when required.Take part in a 4 week training program followed by a nesting period to get up to speed with your new role.Working alongside a Team Leader and Subject Matter Expert.
About you:Multiple years experience across customer service, including call centre, administration and retail.Outstanding written and verbal communication skills.Previous government experience is preferred by not required.Intermediate computer skills, with the ability to work across multiple systems.Must be able to commit to the full duration of the assignment.
RequirementsGrade 12 / MatricStrong written and oral communication skills in English.At least 1 year minimum experience in a similar positionPackage Details100% Remote, work from homeCompetitive compensationMalpractice Insurance AvailableCompany laptop with docking station or desktop provided

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