Telephone Claims Adjuster - National General

National General is a part of The Allstate Corporation, providing various insurance products through independent agents and directly to consumers. The role involves investigating automobile claims, determining coverage, liability, and negotiating claims within the authority limits.ResponsibilitiesHandles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authorityApplies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and departmentDetermines subrogation or fraud potential and how to handleIdentifies customer needs and works to meet those needs using appropriate customer service skillsRecognizes and identifies body parts of a vehicle and understanding of other potential property damageFor claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcomeSkills0-2 years experienceCustomer service orientationStrong verbal and written communication skillsStrong time management skills from a global case management and pending perspective (vs. transactional)Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sourcesProficient in Word and OutlookHandles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authorityApplies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and departmentDetermines subrogation or fraud potential and how to handleIdentifies customer needs and works to meet those needs using appropriate customer service skillsRecognizes and identifies body parts of a vehicle and understanding of other potential property damageFor claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcomeCompany OverviewAs part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nationalgeneral.com.



Apply To This Job