Telehealth Crisis Line Provider - W2 Part-Time

Start Date: Flexible Schedule: Shift-based. Hourly. We are looking to fill a minimum of three 6-hour day shifts per week with flexibility to provide on-call coverage for overnights from 12:00 am - 8:00 am EST as needed. Available shift times (in EST): • Morning: 8 am - 2 pm • Afternoon: 1 pm - 7 pm • Evening: 6 pm - 12 am • Overnight: 12 am - 8 am Company Overview: At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students. Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school. From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work. Opportunity for Impact: We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra's ConnectNow service, an in-the-moment crisis/emotional support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers. We're excited to meet folks of all backgrounds who are inspired about our mission to solve the mental health crisis for young adults. This is a W2 part-time non-benefit eligible position. The expected pay for this position is $30/hour. Overnight on-call is a $120 flat rate for primary call and $65 flat rate for secondary. What You'll Do: • Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis • Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others. • Collaborate with students to develop a plan for safety and recommend next steps. • Initiate follow-up calls to check on client welfare and encourage service linkage. • Maintain clinical documentation, ensuring detailed and accurate logging of user sessions. Who You Are: • 1+ years experience practicing telehealth, crisis management, or in a call center environment • Training and experience in assessment, crisis intervention, and treatment planning • Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols • Proven ability to work well under pressure while maintaining professionalism and maturity • Ability to exercise excellent independent judgment with minimal direct supervision • Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends And the following would be nice • Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.) • 2+ years of experience practicing mental health counseling and psychotherapy • Ability and interest in picking up extra shifts as needed to cover team member's PTO Why Choose Mantra: • Potential to shape and lead clinical functions within a mission-driven organization. • Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare. • Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults. If you have any questions about this role, please feel free to email us at [email protected]. Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Expected hours: 20 – 30 per week Benefits: • Flexible schedule • Paid time off • Referral program Work Location: Remote Apply tot his job