Technology Systems Specialist

Are you a problem-solver who thrives on making technology work better for people? Neighbors Bank is looking for a Technology Systems Specialist to keep our remote-first team running smoothly. This isn’t just troubleshooting - it’s about owning solutions, driving improvements, and shaping how hundreds of teammates experience technology every day. Why Neighbors Bank? Neighbors Bank is more than a workplace – it’s a community built on collaboration, care, and curiosity. We’ve been recognized as a Top Workplace because we believe in enhancing lives – our customers’ and our employees’. Our Technology team is at the heart of it all. We don’t just “keep the lights on” – we create the systems, tools, and support that empower our people to thrive in a fast-growing, remote-first bank. What Makes This Role Exciting? Remote-First with Flexibility: Do your best work from anywhere while staying connected to a collaborative team. Impact You Can See: Every fix, improvement, or new tool you implement directly helps teammates across the company succeed. Variety Every Day: From building automations in Slack to coordinating with vendors on banking platforms, no two days look the same. Be the Expert Others Rely On: Serve as the escalation point for tough support issues and a trusted guide for projects and rollouts. Shape the Future: Build processes, documentation, and tools – including AI-driven knowledge bases – that make us faster, smarter, and better. Your Role as a Technology Systems Specialist You’ll be the first call when something isn’t working and the go-to partner when we’re rolling out something new. From Slack automations to Microsoft apps, from vendor coordination to knowledge base updates – you’ll have a hand in everything that keeps our team productive, connected, and moving forward. Key Responsibilities: Manage and enhance Slack workspaces, build automation and workflows, and integrate with other tools. Support employees with Microsoft apps (Outlook, SharePoint, Teams) while coordinating with our Managed Service Provider for advanced needs. Configure, test, and manage software for core banking, mobile banking, internet banking, and mortgage technology. Act as a liaison between the bank and vendors to guide implementations and ensure timely resolution. Serve as an escalation point for employee support issues, ensuring HelpDesk vendors deliver. Create and maintain documentation, SOPs, and knowledge bases (including AI-driven knowledge tools). Communicate clearly about incidents, outages, and upcoming projects. Pitch in on other technology projects and team initiatives to strengthen operations and culture. Are You the One? We’re looking for someone who: Thrives in a remote-first, fast-moving environment. Has 3+ years of experience with mortgage lending or core banking technologies. Is comfortable with Slack automations, Microsoft 365 apps, and vendor coordination. Communicates clearly, whether it’s updating teammates on an outage or writing SOPs. Loves organizing, documenting, and improving processes. Bonus points if you bring: Experience in banking or fintech. Familiarity with AI tools, automation platforms (Zapier, Power Automate), or identity management (Okta, SAML, SSO). Time spent with HelpDesk platforms like Jira or ServiceNow. What You’ll Get Competitive salary: $50,000-$60,000/year Performance-based bonuses 100% remote work + monthly remote-work stipend Health, dental, and vision coverage 401(k) with company match PTO, paid holidays, and wellness resources A supportive, growth-minded culture where your ideas matter Why You’ll Love It Here This isn’t just another support role – it’s your chance to shape the employee experience at one of the most innovative remote-first banks in the country. If you’re ready to bring your technical skills, problem-solving mindset, and curiosity to a team that values growth and impact, we’d love to hear from you. Where We’re Hiring We’re actively hiring in the following states: AL, AZ, AR, FL, GA, ID, IA, KS, MN, MS, MO, MT, OK, SC, TX, UT, and VA. Why Neighbors Bank? Neighbors Bank is more than just a workplace – it’s a community. Our mission is to Enhance Lives , and we’re passionate about doing that through innovative solutions and a culture of collaboration and excellence. If you’re ready to join a team where your contributions truly matter, we’d love to hear from you! The People and the Culture are Neighbors Bank’s greatest strengths. We seek individuals who are passionate about their job, deliver results with integrity, and enjoy enhancing the lives of others every day. Neighbors Bank’s recognition as being a Top Workplace in Financial Services: Top Workplaces . Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.