Technician, Site Services

Abacus Group is seeking a Site Services Technician to provide dedicated IT support at a healthcare client site. The role involves a combination of onsite and remote support, ensuring smooth IT operations while maintaining high standards of customer service.ResponsibilitiesPrimary onsite IT contact for clinicians and staffDeskside and walk-up supportHardware deployment and troubleshootingBasic network troubleshootingUser onboarding/offboardingMaintain inventory and escalate issuesFollow HIPAA and security standardsSupport tickets across pod clientsRemote troubleshooting via phone/chat/toolsCollaborate with Escalation/NOC teamsMaintain SLA and documentation standardsDeliver high-touch, in-person IT support to clinical and administrative staff while maintaining a strong customer experience in patient-facing environmentsTriage and prioritize incidents based on patient care impact, escalating appropriately within the pod structureProvide seamless transition between onsite support and act as a liaison between the client site and the centralized pod, ensuring clear communication, follow-ups, and expectation settingMaintain continuity of support by updating tickets thoroughly so any pod member can pick up work without disruptionIdentify recurring issues at the client site and collaborate with pod resources to drive long-term solutionsSupport and enforce standardization of tools, processes, and configurations across both onsite and pod environmentsAssist with endpoint lifecycle management, including imaging, deployment, refreshes, and decommissioningParticipate in pod-based queue management during remote days, ensuring equitable workload distribution and SLA adherenceProactively check critical systems and shared workstations onsite to prevent disruptions before they impact usersAdapt quickly between reactive onsite work and structured, ticket-driven remote support workflowsFollow security best practices across both environments, including MFA, endpoint protection, and access controlsContribute to knowledge base updates and documentation to improve efficiency across the pod and client environmentSkillsCompTIA A+ certification (or equivalent hands-on experience)1–3 years of IT support experience (deskside, service desk, or MSP environment)Working knowledge of Windows 10/11 operating systems and basic troubleshootingFamiliarity with Microsoft 365 applications (Outlook, Teams, OneDrive)Basic understanding of Active Directory (password resets, account unlocks, user management)Foundational networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi connectivity)Experience with hardware support (PCs, laptops, printers, scanners, peripherals)Exposure to ticketing systems (e.g., ConnectWise, ServiceNow, Jira) and documentation practicesFamiliarity with remote support tools and basic troubleshooting over phone/chatBasic understanding of cybersecurity best practices (MFA, endpoint protection, phishing awareness)Company OverviewAbacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs. It was founded in 2008, and is headquartered in New York, US, with a workforce of 501-1000 employees. Its website is http://www.abacusgroupllc.com.Company H1B SponsorshipAbacus Group has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job