Technical Writer III - Product Documentation (Remote)
About the position
Responsibilities
• Produce high-quality product documentation, release notes, API documentation, and more to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, and using the product.
• Embrace a modern, conversational voice and tone and follow the writing team's standards, processes, and best practices.
• Partner with other technical writers and with UX designers, product managers, engineers, QA testers, and other stakeholders to embed yourself in the software development process.
• Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
• Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
• Independently manage your own projects.
Requirements
• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• A user-centric focus on what the customer needs, not what the system does.
• Strong organizational skills, a keen eye for detail, and appreciation for process.
• Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
Nice-to-haves
• Understanding of the needs of an IT admin audience, such as software deployment and updates, script-based commands at scale, user authentication and management, and similar tasks.
• Familiarity with a docs-as-code model or experience using Git for documentation source control.
• Knowledge of and experience with cybersecurity.
Benefits
• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration
Apply Now
Apply Now
Responsibilities
• Produce high-quality product documentation, release notes, API documentation, and more to guide and educate customers.
• Develop deep product knowledge through researching, partnering with SMEs, and using the product.
• Embrace a modern, conversational voice and tone and follow the writing team's standards, processes, and best practices.
• Partner with other technical writers and with UX designers, product managers, engineers, QA testers, and other stakeholders to embed yourself in the software development process.
• Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
• Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
• Independently manage your own projects.
Requirements
• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
• A user-centric focus on what the customer needs, not what the system does.
• Strong organizational skills, a keen eye for detail, and appreciation for process.
• Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
Nice-to-haves
• Understanding of the needs of an IT admin audience, such as software deployment and updates, script-based commands at scale, user authentication and management, and similar tasks.
• Familiarity with a docs-as-code model or experience using Git for documentation source control.
• Knowledge of and experience with cybersecurity.
Benefits
• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration
Apply Now
Apply Now