Technical Support Specialist III (Remote)
About the position
As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.
Responsibilities
ā¢ Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
ā¢ Diagnose and troubleshoot technical problems related to hardware, software, and networking.
ā¢ Document all interactions and resolutions accurately in the ticketing system.
ā¢ Escalate complex problems to relevant technical teams when needed
Requirements
ā¢ Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
ā¢ Technical support experience, with strong customer service skills.
ā¢ Proficiency in troubleshooting various technical issues.
ā¢ Excellent communication skills.
ā¢ English proficiency at C1/C2 level.
ā¢ Flexible to work onsite, hybrid, or remotely
Apply Now
Apply Now
As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.
Responsibilities
ā¢ Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
ā¢ Diagnose and troubleshoot technical problems related to hardware, software, and networking.
ā¢ Document all interactions and resolutions accurately in the ticketing system.
ā¢ Escalate complex problems to relevant technical teams when needed
Requirements
ā¢ Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
ā¢ Technical support experience, with strong customer service skills.
ā¢ Proficiency in troubleshooting various technical issues.
ā¢ Excellent communication skills.
ā¢ English proficiency at C1/C2 level.
ā¢ Flexible to work onsite, hybrid, or remotely
Apply Now
Apply Now