Technical Support Representative L2 PH

Ready to make a difference and grow your career? Join Excis, a global IT leader, and become part of our growing team in the Philippines! We offer more than just a job – we provide a rewarding career in a supportive, fast-paced environment where you can thrive by solving technical challenges and making a real impact. This is your perfect opportunity to grow, innovate, and excel in the IT industry.We are seeking a skilled and proactive Technical Support Representative L3 to provide advanced technical support for users and IT systems in a remote environment. The successful candidate will handle escalated technical issues from Level 2 support, troubleshoot complex problems, and ensure the reliability, security, and performance of IT infrastructure and endpoints. The role also includes managing devices using Microsoft Intune and supporting cloud-based environments.190+ countries served worldwide6,000+ engineers in our global network200+ enterprise clients relying on our expertiseWhat You Need:Provide Level 3 technical support for desktops, laptops, mobile devices, and network issues, troubleshooting and resolving escalated incidents from Level 1 support teams using remote desktop and endpoint management tools.Manage Microsoft Intune / Endpoint Manager, including device configuration, compliance policies, device enrollment, and provisioning for corporate devices.Deploy applications, security policies, and device configurations through Intune, and support patch management, device updates, and endpoint security.Support Azure Active Directory / Microsoft 365, including user accounts, permissions, authentication issues, and troubleshooting Windows devices managed through Intune.Monitor system alerts, respond to incidents within SLA requirements, maintain accurate documentation, and collaborate with Level 3 engineers and infrastructure teams for complex issue resolution.RequirementsBachelor’s degree or diploma in IT, Computer Science, or related field (or equivalent experience) with 3–5 years in IT support/help desk, demonstrating strong Windows 10/11 administration and troubleshooting skills.Hands-on experience with Microsoft Intune / Endpoint Manager, Azure Active Directory, and Microsoft 365 environments, including device compliance, patch management, and endpoint security.Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN) and proficient in remote support tools and IT ticketing systems.Strong communication in Spanish and English, customer service, and documentation skills, with the ability to prioritize tasks and manage multiple incidents simultaneously in a remote environment.Preferred: Certifications (CompTIA A+, Network+, MD-102 / Endpoint Administrator, ITIL Foundation), experience with Microsoft Autopilot, Azure administration, cloud infrastructure, and working collaboratively with cross-functional IT teams.BenefitsYou’ll
join a dynamic, hands-on team where your technical expertise
directly enhances user satisfaction and drives operational success. We’re not
just solving problems – we’re shaping the future of IT support and
delivering real-world impact for our clients across 190+
countries. Enjoy competitive compensation and the chance to contribute to a
global IT leader that values innovation and excellence. Take the Next Step: If you’re passionate about technology, eager to learn, and ready to make a real
impact, Excis is the place for you. Don’t just join a company –
join a mission to redefine IT excellence.Apply
Now and
let’s build the future of IT together!

Apply Now