Technical Support Assistant
Description: • This is a remote position. • Are you ready to take the next step in your job search? Click Here to complete a virtual interview, and get your full application hand-reviewed by the department leader - the perfect way to stand out from the competition. • Take the leap and get started today! • Are you looking to put your technical expertise and excellent communication skills to use in a customer service and support role? If so, KDG has an exciting opportunity for you as a Technical Support Assistant. • As part of our team, you will be responsible for providing technical assistance and customer service to our external clients and project teams. • You will work with our external clients to troubleshoot technical issues, provide guidance on product usage, and ensure satisfaction throughout the entire customer journey. • You will also collaborate with project teams to provide administrative support and ensure that project deliverables are met. • This is a great chance to utilize your technical and customer service skills to help our clients, projects, and project teams succeed. Requirements: • Bachelor’s Degree in a technology or social sciences related fields is an added advantage. • Project management experience / certification is an added advantage. • Similar industry / work scenario experience in a technical support role and working within a ticketing system. • Background in technology and customer service. • Background in software troubleshooting/testing preferred. • Previous administrative experience preferred. • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel. • Excellent customer service and problem-solving skills. • Strong problem solving, organizational, and prioritization skills required. • Strong attention to details. • Superior verbal and written communication. • Customer-centric & the ability to build relationships and engage stakeholders. • Ability to plan and manage multiple tasks/projects with minimal supervision. • The ability to work well under pressure and to multitask. • Strong troubleshooting and critical thinking skills. Benefits: • Competitive salary • An open books company with employee profit sharing • 100% company-paid benefits for employee and family • Generous paid vacation, sick leave, personal days, and holidays • 3% Simple IRA company match • Weekly training and development sessions • Workplace and schedule flexibility • Employee-driven social committee • Donations to your favorite charity Apply tot his job