Technical Services Coordinator, Netflix House - Philadelphia

Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix. As the Technical Services Coordinator, you will support the Technical Services Manager, focusing on the permanent elements and touring experiences that bring Netflix House to life. This coordinator blends the focus of prioritization, hustle, and a love for continuous improvement of technical systems and processes. You will be involved with all on-site technical services needs, including preventative maintenance, daily technical support for operations, and vendor coordination. You will ensure schedules and priorities are met to best serve our Fans and Employees. This individual will need to communicate with internal and third-party partners to ensure resources are readily available to maintain the complex technical nature of the Netflix House experience. What you will do: • Support the Technical Services Manager in maintaining all technical aspects of Netflix House's permanent and touring experiences, including preventative maintenance, daily handoff to operations, and ad-hoc work. • Coordinate with various vendors to schedule and ensure that work is completed in a timely manner. • Coordinate with the operations team to minimize Guest/Fan disruption when maintenance needs are identified. • Work closely and communicate with Netflix Creative, Attractions, and Operations teams. • Work with technical production teams on needed design changes and/or modifications to ensure Netflix House Technical Sustainability is upheld and current. • Coordinate with corporate resources to establish best practices in technical services. • Manage documentation and tracking for technical elements. • Promote and foster a mindset of continuous innovation for internal teams and external partners. • Establish regular meetings with key stakeholders to update on progress and solicit feedback. What we need from you: • Demonstrated, 5+ years of technical experience in the location-based entertainment industry, technical theme park maintenance, technical theater operations, or similar. • Knowledge and excitement of both permanent and touring experiences around the world. • Knowledge of all aspects of theatrical technical systems (lighting, AV, show control, scenic integration, SFPX, rigging) • Familiarity with standards and regulatory bodies such as ASTM F24, UL, and TUV. • Knowledge of current and future technology trends. • Knowledge of Autodesk software (CAD, Revit, etc.) • Experience in AR, VR, and emerging technologies production and integration. • Ensure technical excellence, safety, and sustainability at Netflix House by managing technical operations, maintaining theatrical systems, overseeing vendor partnerships, and integrating innovative solutions for both permanent and touring experiences. • Strong desire to think outside the box and innovate through technical solutions. • Strong desire to find innovative and creative technical solutions to different types of experiences. • Strong network of industry contacts. • Excellent communication skills, both verbal and digital. • Excellent organizing skills using digital tools and Google suite. • Availability to work days, nights, weekends, and holidays at a 365-day attraction. Apply tot his job