TECHNICAL FIELD TRAINER - WATER HEATING, SOUTH
Job description:
We are seeking a Technical Field Trainer, South who is responsible for the execution of the company’s technical training programs, including activities related to Ariston Group’s products. Our training team is an integral part of our Parts & Service Team, providing dynamic training opportunities for contractors and customers, utilizing a variety of applications; online, live fire, mobile and in our North American Education Centers. You will have the opportunity to plan course design and materials associated with each product line to ensure the training program(s) meets objectives of both the company and the customer.
The Role:
• Travel to various locations for product training and field support of our water heating products, as needed.
• Develop a training plan and format that works for you and your classes
• Interact with customers and contractors to ensure product knowledge, ease of installation, and troubleshooting.
• Establish, maintain, publish and post training schedules and calendars based on internal and external needs.
• Partner with Sales and other departments to assess customer and employee technical training needs.
• Evaluate and implement new training methods, utilizing Gen AI, online platforms, social media and more.
• Develop and implement methods to obtain the voice of the customer, and regular feedback on training from internal and external customers to ensure training goals are met.
• Be an active member of the Parts & Service team, looking for areas of improvement and better ways of working.
Your Technical background:
• Five (5) years' experience delivering training programs to field service personnel that involve installation, troubleshooting, and servicing of plumbing, HVAC or hydronic products.
• Ability to identify, design and implement reports to quantitatively monitor and improve the company training programs.
• Demonstrated experience in development of training programs and deployment plans.
• Must be experienced in Microsoft suite including Teams/Outlook for scheduling, YouTube, social media, and other online platforms.
• Excellent written and verbal and presentation skills.
• Outstanding demonstration of organizational skills.
• Ability to effectively manage crisis situations.
• High level of initiative and works well in a team environment.
We offer:
Benefits including:
• Medical (HSA or PPO)
• Dental
• Vision
• Life
• LTD/AD&D
• Supplemental Plans (Legal, Long term care, Hospital, Cancer, Life)
• PTO
• EAP & Wellness
• Retirement plan w/ company match
Apply Now
Apply Now
We are seeking a Technical Field Trainer, South who is responsible for the execution of the company’s technical training programs, including activities related to Ariston Group’s products. Our training team is an integral part of our Parts & Service Team, providing dynamic training opportunities for contractors and customers, utilizing a variety of applications; online, live fire, mobile and in our North American Education Centers. You will have the opportunity to plan course design and materials associated with each product line to ensure the training program(s) meets objectives of both the company and the customer.
The Role:
• Travel to various locations for product training and field support of our water heating products, as needed.
• Develop a training plan and format that works for you and your classes
• Interact with customers and contractors to ensure product knowledge, ease of installation, and troubleshooting.
• Establish, maintain, publish and post training schedules and calendars based on internal and external needs.
• Partner with Sales and other departments to assess customer and employee technical training needs.
• Evaluate and implement new training methods, utilizing Gen AI, online platforms, social media and more.
• Develop and implement methods to obtain the voice of the customer, and regular feedback on training from internal and external customers to ensure training goals are met.
• Be an active member of the Parts & Service team, looking for areas of improvement and better ways of working.
Your Technical background:
• Five (5) years' experience delivering training programs to field service personnel that involve installation, troubleshooting, and servicing of plumbing, HVAC or hydronic products.
• Ability to identify, design and implement reports to quantitatively monitor and improve the company training programs.
• Demonstrated experience in development of training programs and deployment plans.
• Must be experienced in Microsoft suite including Teams/Outlook for scheduling, YouTube, social media, and other online platforms.
• Excellent written and verbal and presentation skills.
• Outstanding demonstration of organizational skills.
• Ability to effectively manage crisis situations.
• High level of initiative and works well in a team environment.
We offer:
Benefits including:
• Medical (HSA or PPO)
• Dental
• Vision
• Life
• LTD/AD&D
• Supplemental Plans (Legal, Long term care, Hospital, Cancer, Life)
• PTO
• EAP & Wellness
• Retirement plan w/ company match
Apply Now
Apply Now