Technical Customer Service Manager

For decades, DTN has been the silent force behind some of the world's most critical industries-helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights-enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends-we set the standard for precision, trust, and operational impact. DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions-powered by AI and honed by decades of vertical expertise-are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world. Job Description: The Technical Customer Service Manager leads a functional area focused on delivering an excellent customer experience. This role ensures that customer perspectives are incorporated into operational improvements, drives service delivery excellence, and manages the resolution of service incidents. The manager partners cross-functionally to align customer interests with business objectives, with the goal of improving satisfaction and streamlining customer interactions. Key Responsibilities: • Lead day-to-day operations within the technical customer service function to ensure service levels and customer needs are met. • Ensure client perspectives are captured and used to drive process improvements and enhance the customer experience. • Implement operational objectives aligned to functional and business strategy. • Collaborate with cross-functional teams to align customer interests with organizational priorities. • Identify opportunities to simplify processes and streamline customer interactions. • Manage and resolve customer service incidents, ensuring timely communication and follow-up. • Monitor and report on performance, escalating issues where necessary and recommending improvements. Qualifications: • Experience in customer service, technical support, or service operations management. • Strong communication and problem-solving skills, with a focus on customer satisfaction. • Proven ability to manage service incidents and coordinate resolution across teams. • Strong organizational skills and the ability to identify and implement process improvements. • Comfortable working in a fast-paced environment with cross-functional stakeholders. About DTN: DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights-empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world. At DTN, we value clarity, trust, and action. We're a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters - and that mission is at the core of what we do. • Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable. • Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act. • Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts. • Future-Forward: We see what's coming- and we're ready. We help customers lead through change with smarter decisioning. Recruitment Fraud Notice: DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process. If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [email protected] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam. DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities. Apply tot his job