Content Director – Higher Education

Job Description:
• Identify unique client needs and translate them into well-defined research requests;
• Design customized research projects on various topics for Higher Education clients;
• Appropriately scope and phase out complex multi-phase projects to fit Hanover model;
• Manage the execution of education research projects using a variety of different methodologies by Hanover’s staff of Content Analysts and Research Associates;
• Edit reports for content, structure, and overall clarity to ensure quality control;
• Effectively communicate and explain Hanover’s methodologies and findings to clients;
• Collaborate with Account Management staff to develop long-term relationships and to ensure client satisfaction;
• Provide researchers with guidance and constructive feedback on assigned projects;

Requirements:
• Strong command of primary, secondary, and quantitative methodologies and procedures
• Willingness to tackle complex, often unfamiliar research requests
• Ability to prioritize and manage multiple short and long-term projects in order to meet deadlines
• Ability to proofread and edit research projects while providing constructive feedback
• Experience writing and researching for a business or professional audience
• Ability to work under pressure and multitask in a fast-paced environment
• Proven ability to make quick and informed decisions under tight deadlines
• Desire to work directly with clients and ensure their satisfaction and retention
• Working knowledge of education trends
• Strong command of the English language and demonstrated writing and editing skills
• Excellent organizational skills and attention to detail
• Excellent interpersonal and communication skills
• Proven academic and professional achievement
• High comfort level with Microsoft Office applications, such as PowerPoint, Word, and Excel.

Benefits:
• Starting at 18+ days Paid Time Off
• 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays
• 401(K) employer matching program
• Paid Parental Leave
• Comprehensive health and dental benefits package
• Health and wellness packages with discounts to local gym
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA Community service opportunities
• In-Office unlimited snacks and beverages

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