Technical Analyst, e-Commerce (Bilingual)
DCM is a leading Canadian tech-enabled provider of print and digital solutions. The Technical Analyst, e-Commerce (Bilingual) will provide technical support to customers using the DCM FLEX e-Commerce platform and manage ongoing account maintenance and support activities in both English and French. Responsibilities Deliver Level 1 technical support and user training to clients on our DCM FLEX e-Commerce platform via phone and email Respond to client inquiries and troubleshoot technical issues in a timely, professional manner Configure and maintain online user profiles and customer catalogues Skills Post secondary school degree or diploma, with 1+ years of experience in a technical support or similar role Strong customer service, problem-solving, and technical troubleshooting abilities Working knowledge and experience using Microsoft Office Suite products Must be fully bilingual in English and French Benefits Comprehensive healthcare, dental, and vision coverage for you and family Company-matched pension program Tuition reimbursement to invest in your growth and career development Collaborative and supportive work environment where your ideas are valued and your impact is visible Company Overview DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. It was founded in 1959, and is headquartered in Brampton, ON, CA, with a workforce of 1001-5000 employees. Its website is