Technical Account Manager (all genders)
Job Description: Own and manage 5-10 enterprise customer relationships from a technical perspective Act as trusted advisor for platform usage, integration best practices, and architecture decisions Translate complex customer requirements into actionable feature requests and influence the product roadmap Map business needs to product features and drive proactive adoption Coordinate technical escalations with solution engineering, support, and product teams Lead technical QBRs, integration reviews, and roadmap alignment workshops Monitor platform health, usage, and KPIs, recommending improvements Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native) Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks Nice To Have Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus Additional Information: Beneftis Flexible working times 40% discount on our ABOUT YOU online shop Fresh fruits + drinks everywhere Language courses (German & English) Free sports courses & reduced price for Wellpass membership Subsidized public transportation ticket Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage Modern office in the city center of Hamburg International working environment and English as company language Agile work environment and cross-functional teams Dog-friendly office Professional training Company pension plan Help in relocation and VISA process (Benefits may vary depending on location) Simply apply online via our career page - we will get back to you as soon as possible! A Place Where You Can Be You We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.