Tech Support Representative - Remote
Technical Support Specialists require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, resolve technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the... end-user.
Essential Duties and Responsibilities: (Other duties may be assigned)
Ā Speak with existing and new customers to diagnose and repair faults for a variety of products and services
Ā Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns
Ā Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps
Ā General knowledge of company, products, and/or services
Ā Obtain customer information and enter into various CRM systems
Ā Adhere to QA requirements and utilize a call flow
Ā Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
Ā Internet speed at your home must be at least 20mbps
Ā Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
Ā Technical PC experience (Windows, preferred)
Ā Ability to work independently as well as part of a team (Promotes positive work environment)
Ā Analytical and problem-solving skills
Ā Proficient in multi-tasking
Ā Excellent communication skills (Professional demeanor)
Ā Ability to build rapport with customers and exhibit empathy
Ā Proficient with technology applications; email, Internet browsers, search engines and data management systems
Ā Basic math skills
What We Offer:
Ā Attendance Bonus
Ā Fun and Friendly work environment
Ā Flexible schedules
Ā Benefits; medical, dental, and vision
Ā Excellent advancement opportunities
Ā Amazing Referral Program Ā Earn $400 for every referral hired after they work 340 hours (60 days)!
Job Type: Full-time
Pay: $12.15 - $14.00 per hour
Benefits:
Ā 401(k)
Ā Dental insurance
Ā Employee assistance program
Ā Employee discount
Ā Health insurance
Ā Life insurance
Ā Paid time off
Ā Parental leave
Ā Referral program
Ā Retirement plan
Ā Vision insurance
Schedule:
Ā 8 hour shift
Ā Evening shift
Application Question(s):
Ā Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
Ā High school or equivalent (Required)
Experience:
Ā entry level tech support: 1 year (Preferred)
Ā Windows 10: 1 year (Preferred)
Ā Call center: 1 year (Preferred)
Ā customer service: 1 year (Preferred)
Work Location: Remote
Apply Now
Essential Duties and Responsibilities: (Other duties may be assigned)
Ā Speak with existing and new customers to diagnose and repair faults for a variety of products and services
Ā Solve complex customer challenges and regain customer confidence by building rapport with customers and using company systems to resolve concerns
Ā Provide timely resolution to customers experiencing technical issues by guiding customers through corrective steps
Ā General knowledge of company, products, and/or services
Ā Obtain customer information and enter into various CRM systems
Ā Adhere to QA requirements and utilize a call flow
Ā Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information
Qualifications:
Ā Internet speed at your home must be at least 20mbps
Ā Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone
Ā Technical PC experience (Windows, preferred)
Ā Ability to work independently as well as part of a team (Promotes positive work environment)
Ā Analytical and problem-solving skills
Ā Proficient in multi-tasking
Ā Excellent communication skills (Professional demeanor)
Ā Ability to build rapport with customers and exhibit empathy
Ā Proficient with technology applications; email, Internet browsers, search engines and data management systems
Ā Basic math skills
What We Offer:
Ā Attendance Bonus
Ā Fun and Friendly work environment
Ā Flexible schedules
Ā Benefits; medical, dental, and vision
Ā Excellent advancement opportunities
Ā Amazing Referral Program Ā Earn $400 for every referral hired after they work 340 hours (60 days)!
Job Type: Full-time
Pay: $12.15 - $14.00 per hour
Benefits:
Ā 401(k)
Ā Dental insurance
Ā Employee assistance program
Ā Employee discount
Ā Health insurance
Ā Life insurance
Ā Paid time off
Ā Parental leave
Ā Referral program
Ā Retirement plan
Ā Vision insurance
Schedule:
Ā 8 hour shift
Ā Evening shift
Application Question(s):
Ā Are you willing to undergo a background check, in accordance with local laws and regulations?
Education:
Ā High school or equivalent (Required)
Experience:
Ā entry level tech support: 1 year (Preferred)
Ā Windows 10: 1 year (Preferred)
Ā Call center: 1 year (Preferred)
Ā customer service: 1 year (Preferred)
Work Location: Remote
Apply Now