Tech Support Chat Agent – Entry-Level
Job Summary
Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.
Key Responsibilities
• *
Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.
• *
Troubleshoot basic software and hardware issues using internal tools and documentation.
• *
Escalate complex issues to higher-level support teams when necessary.
• *
Maintain accurate records of interactions in our CRM system.
• *
Educate users on system features and basic troubleshooting steps.
• *
Deliver an excellent customer experience by resolving issues efficiently.
• *
Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.
• Required Skills and Qualifications
• *
Basic understanding of computer systems, mobile apps, and internet connectivity.
• *
Excellent written communication skills in English.
• *
Typing speed of at least 35 WPM with high accuracy.
• *
Strong problem-solving and analytical skills.
• *
Ability to multitask between multiple chats and resources.
• *
A positive, patient, and customer-focused attitude.
• *
Reliable internet connection and a distraction-free workspace.
• Experience
• *
No prior experience required—full training will be provided.
• *
Experience in customer service, help desk, or chat-based roles is a plus.
• *
Ideal for freshers or those looking to switch to the tech support domain.
• Working Hours
• *
Flexible work shifts available (Morning / Evening / Night).
• *
Minimum 20 hours/week commitment for part-time roles.
• *
Rotational weekend or holiday support may be required based on team schedule.
• Knowledge, Skills, and Abilities
• *
Familiarity with platforms like Windows, macOS, Android, and iOS.
• *
Basic knowledge of troubleshooting internet and software issues.
• *
Ability to adapt to new tools and systems quickly.
• *
Team player with a willingness to learn and take feedback constructively.
• *
High attention to detail, especially in documenting interactions.
• Benefits
• *
Work-from-home flexibility with zero commute stress.
• *
Paid training and onboarding support.
• *
Competitive hourly rate with performance-based incentives.
• *
Growth opportunities within the tech support or IT services team.
• *
Access to internal learning programs and digital certifications.
• *
Supportive and collaborative virtual team environment.
• Why Join Progressive Technology?
At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry.
How to Apply
To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application.
Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.
Apply Now
Apply Now
Progressive Technology is looking for enthusiastic and tech-savvy individuals to join our customer success team as Tech Support Chat Agents. This entry-level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real-time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.
Key Responsibilities
• *
Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.
• *
Troubleshoot basic software and hardware issues using internal tools and documentation.
• *
Escalate complex issues to higher-level support teams when necessary.
• *
Maintain accurate records of interactions in our CRM system.
• *
Educate users on system features and basic troubleshooting steps.
• *
Deliver an excellent customer experience by resolving issues efficiently.
• *
Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.
• Required Skills and Qualifications
• *
Basic understanding of computer systems, mobile apps, and internet connectivity.
• *
Excellent written communication skills in English.
• *
Typing speed of at least 35 WPM with high accuracy.
• *
Strong problem-solving and analytical skills.
• *
Ability to multitask between multiple chats and resources.
• *
A positive, patient, and customer-focused attitude.
• *
Reliable internet connection and a distraction-free workspace.
• Experience
• *
No prior experience required—full training will be provided.
• *
Experience in customer service, help desk, or chat-based roles is a plus.
• *
Ideal for freshers or those looking to switch to the tech support domain.
• Working Hours
• *
Flexible work shifts available (Morning / Evening / Night).
• *
Minimum 20 hours/week commitment for part-time roles.
• *
Rotational weekend or holiday support may be required based on team schedule.
• Knowledge, Skills, and Abilities
• *
Familiarity with platforms like Windows, macOS, Android, and iOS.
• *
Basic knowledge of troubleshooting internet and software issues.
• *
Ability to adapt to new tools and systems quickly.
• *
Team player with a willingness to learn and take feedback constructively.
• *
High attention to detail, especially in documenting interactions.
• Benefits
• *
Work-from-home flexibility with zero commute stress.
• *
Paid training and onboarding support.
• *
Competitive hourly rate with performance-based incentives.
• *
Growth opportunities within the tech support or IT services team.
• *
Access to internal learning programs and digital certifications.
• *
Supportive and collaborative virtual team environment.
• Why Join Progressive Technology?
At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote-first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry-level professionals looking to build a sustainable and exciting career in the tech industry.
How to Apply
To apply, please send your updated resume to us with the subject line: Tech Support Chat Agent Application.
Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.
Apply Now
Apply Now