TECH SUPPORT ANALYST II
Tech Support Analyst II - IS Desktop Support
Description:
Troubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomalies
Use diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as required
Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required
Able to provide software and hardware upgrades to ensure efficient system operations for users
Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems
Ability to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devices
Assist in training users in the use of computer equipment
Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Assists in managing stock room and parts inventory
Be able to Install, relocate, and perform operational checks on computer equipment
Able to maintain awareness of advances in computer technology
Ability to assist with Accounts Management
Able to function as Service Desk support personnel as needed
Be able to functions as next level support for TSA-I
Able to assist with developing desktop images and triage of basic clinical and business applications
Will perform related work as required
Education/Experience:
High School Diploma
BAA, AA, or Technical Diploma preferred
Minimum 1 year work experience with desktop support and a CompTIA A+ certification
OR
Minimum 3 years' work experience and must obtain CompTIA A+ certification within 1 year of employment
.
Location: Archbold Medical Center ? IS DESKTOP SUPPORT
Schedule: Full Time, Day Shift, 7:30am -4pm with some weekends.
Apply Now
Description:
Troubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomalies
Use diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as required
Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required
Able to provide software and hardware upgrades to ensure efficient system operations for users
Research and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problems
Ability to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devices
Assist in training users in the use of computer equipment
Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal. Assists in managing stock room and parts inventory
Be able to Install, relocate, and perform operational checks on computer equipment
Able to maintain awareness of advances in computer technology
Ability to assist with Accounts Management
Able to function as Service Desk support personnel as needed
Be able to functions as next level support for TSA-I
Able to assist with developing desktop images and triage of basic clinical and business applications
Will perform related work as required
Education/Experience:
High School Diploma
BAA, AA, or Technical Diploma preferred
Minimum 1 year work experience with desktop support and a CompTIA A+ certification
OR
Minimum 3 years' work experience and must obtain CompTIA A+ certification within 1 year of employment
.
Location: Archbold Medical Center ? IS DESKTOP SUPPORT
Schedule: Full Time, Day Shift, 7:30am -4pm with some weekends.
Apply Now