Team Leader, Bill Negotiations Operations

ABOUT ROCKET MONEY Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.Please note: the schedule for this role will be M-F in Eastern Time Zone ABOUT THE ROLE The Team Leader, Bill Negotiations Operations works to lead business initiatives to improve customer experience and bill negotiation operations. This team leader provides coaching and mentoring to team members while contributing to the growth of the operations team.Below is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.Provide resources and guidance for customers throughout the bill negotiation processUtilize online chat platform to support broad range of incoming customer questions regarding bill negotiationsEscalate issues to offshore partners and communicate solutions to membersContribute to process improvements and development across bill negotiation operationsManage high level customer escalationsResponsible for team performance managementAssist in creating and updating standard operating procedure and training documentationWorks with leadership to efficiently allocate resources and improve processesLeads/mentors team members and supports career developmentABOUT YOU Minimum Requirements:You have at least 3 years of experience in a customer service, or relevant rolePreferred Requirements:You have experience in a B2C technology companyYou have experience in a leadership roleYou have experience with design processes and implementation for technology productsWE OFFER Health, Dental Vision PlansLife InsuranceLong/Short Term DisabilityCompetitive Pay401k MatchingTeam Member Stock Purchasing Program (TMSPP)Learning Development OpportunitiesTuition ReimbursementUnlimited PTODaily Lunch, Snacks Coffee (in-office only)Commuter benefits (in-office only)Additional information: Salary range of $50,000 - $65,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Originally posted on Himalayas

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