Team Lead Order Management Specialist
About the position Responsibilities • Assist manager in overseeing daily operations of team/dept • Provides guidance, coaching, encouragement and inspires team members to achieve goals • Focus on team and employee welfare • Assist with escalated customer inquiries and resolve complex issues • New client set up/onboarding in internal database. Ensure all necessary details and resources are acquired to guarantee the utmost satisfaction with our business. • New customer set up in database/maintain existing customers • Assist with departmental training • Collaborate with department manager to improve and implement best practices • Assist with team coverage as needed Requirements • Experience leading a team of at least 4 people • Must have Docuware and GenWeb experience • Outlook/Microsoft Office/Excel experience • Flexible with excellent customer service and communication skills • Problem solver with strong analytical skills • Ability to work well under pressure • Accurate data entry skills • Ability to work as part of a team as well as independently • Excellent organizational skills with focus on detail Nice-to-haves • Prior experience with a CPG broker/ manufacturer/ grocery • Prior experience leading a team • Extensive Docuware and GenWeb experience Benefits • 16 days of PTO • 11 paid company holidays per year • 2 paid volunteer days per year • 3 months fully paid parental leave (regardless of gender) • Medical, dental, and vision • Paid company life insurance • 401k with company match • Summer hours (half day Fridays from Memorial Day thru Labor Day) Apply tot his job