Customer Advocacy Specialist

RingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a Customer Advocacy Specialist to build relationships with customer advocates and enhance brand loyalty through effective advocacy programs.ResponsibilitiesWorking closely with RingCentral’s customer-facing teams to identify customer advocatesBuilding and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teamsInnovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and eventsManaging high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where requiredPartnering with cross functional teams on media pitches, advertising, blogs, and speaking engagementsIdentifying and taking on ad hoc strategic projects in alignment with overall business objectivesSkillsBachelor's degree and 1+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing roleCustomer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customersDemonstrated success delivering revenue-generating and impactful customer advocacy programsProven track record working effectively with executive-level customers and internal stakeholders to build strong relationshipsExperience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groupsClear understanding of how your work aligns to marketing, sales and communications prioritiesHighly organized and efficient with strong project management skills and operational disciplineAptitude for identifying, nurturing, and leveraging customer advocatesExcellent collaboration skills, self-motivated and willing to take initiativeAbility to multitask, prioritize, and problem solve in a fast-paced environmentStrong team player who can also work independently with minimal supervisionBenefitsComprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programCompany OverviewRingCentral is a provider of enterprise cloud communications and collaboration solutions. It was founded in 2003, and is headquartered in Belmont, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.ringcentral.com.Company H1B SponsorshipRingCentral has a track record of offering H1B sponsorships, with 63 in 2025, 53 in 2024, 55 in 2023, 76 in 2022, 80 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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