Tax Technician (Permanent Intermittent)

The California Franchise Tax Board is seeking a Tax Technician to support the California Tax Education Council. This role involves managing day-to-day operations, ensuring tax preparer compliance, and interfacing with tax professionals to provide necessary education and enforcement activities. Responsibilities Administer the education and enforcement activities related to the provisions of the California Business and Professions Code Interface regularly with tax professionals and members of CTEC either in person or by phone or email Maintain and enhance cooperation and communication with CTEC Ensure tax preparer compliance with CTEC Identify unregistered tax preparers Educate on tax preparer requirements Provide necessary follow up actions Assist with the MyFTB tax professional verification process Verifying tax professionals, their credentials and relationships created with their online account Some in-state travel is required Skills Strong organizational and writing skills Open to learning new processes Ability to work with tax professionals High degree of professionalism Ability to interface regularly with tax professionals and members of CTEC either in person or by phone or email Independently maintain and enhance cooperation and communication with CTEC Work together to ensure tax preparer compliance with CTEC Identify unregistered tax preparers Educate on tax preparer requirements Provide necessary follow up actions Assist with the MyFTB tax professional verification process Verify tax professionals, their credentials and relationships created with their online account Some in-state travel is required Knowledge of Personal Income Tax (PIT) laws, policies, and procedures Knowledge of Franchise Tax Board (FTB) systems and applications such as: Integrated Non filer Compliance (INC), Taxpayer Information (TI), Taxpayer Folder (TPF), Case Management (CM), Accounts Receivable Collection System (ARCS), Lexis-Nexis, Department of Motor Vehicles (DMV), and other systems Proficient in Microsoft Office (Outlook, Word, and Excel, pivot tables) Experience working in a contact center or business area with an Automatic Call Distribution (ACD) line Strong organizational, time management, flexible, decision-making and research skills Strong interpersonal skills, with the ability to work well with others and obtain their cooperation Strong analytical skills, including the ability to analyze information and draw sound, well documented conclusions Ability to present ideas and information effectively both orally and in writing Ability to manage multiple assignments and shift priorities and resources to meet desired deadlines Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability Ability to follow directions, adhere to procedures, and effectively use resources Excellent written and verbal communication skills Travel may be required January-June throughout California Company Overview The Franchise Tax Board is responsible for administering two of California's major tax programs: personal income tax and corporation tax. It was founded in 1929, and is headquartered in Sacramento, California, USA, with a workforce of 5001-10000 employees. Its website is