Tax Operations Advocate

Gusto is a company dedicated to supporting the small business economy by managing essential services like payroll and HR. The Tax Operations Advocate will utilize their payroll and tax expertise to enhance customer experience, ensuring accurate tax payment processing and collaboration with cross-functional teams to streamline operations. Responsibilities Process and file customer tax payments accurately and on time using various technology platforms Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures Continuously seek opportunities to improve existing processes and enhance efficiency Provide exceptional service and support to our customers, ensuring their tax needs are met Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues Act as a liaison with tax agencies and internal teams to ensure accurate customer representation Provide data-driven insights and recommendations for process and strategy improvements Build and implement scalable operational processes Skills Experience in operations, payroll, or tax (preferably in a fast-paced environment) A customer-first mindset with a passion for providing excellent service Strong problem-solving skills with the ability to understand issues and implement effective solutions An improvement-oriented mindset with a drive to challenge the status quo and optimize processes Excellent organizational skills with the ability to manage tasks and prioritize effectively Strong teamwork and collaboration skills Ability to learn new software and tools quickly Excellent written and verbal communication skills Comfort navigating ambiguous situations Proficiency in Excel is preferred Familiarity with SQL is a plus Benefits Health insurance 401(k) Company Overview Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Gusto has a track record of offering H1B sponsorships, with 49 in 2025, 54 in 2024, 19 in 2023, 37 in 2022, 24 in 2021. Please note that this does not guarantee sponsorship for this specific role.