Systems Production Support --Part Time
Systems Production Support --PART TIME
Location: Remote
Duration: 6 months
Production Support is a vital role within enterprise technology. It's known by a number of different names, including Application Support, Production Management and Application Management.
Production support involves working closely with business stakeholders to resolve any issues with technical systems and applications. Clients will typically raise 'tickets' – requests for help – with the support teams, usually over e-mail or by telephone. Those tickets will enter a queue of work where the progress of investigations can be tracked. The Production Support team pick up those tickets and work to address the issues, liaising with other technical teams where necessary.
Description:
• Responds to and resolves production issues. Works with Agile/Development teams for all production fixes and deployments.
• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Studies and resolves computer software and hardware problems of users.
• Acts as a contact for users having problems using computer software, hardware, and operating systems.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Will be responsible for:
• Managing opportunity tagging, including orphans, in Salesforce and Smartsheet
• Troubleshooting SLA issues and ensuring timely updates
• Auditing leads and opportunities to ensure all required fields (e.g., MQL Sent to Sales, Campaign Code, Lead Gen Rep) are populated
• Identifying and correcting automation misses, particularly around orphan SQLs and duplicate tagging
• Supporting intake from the Lead Gen Ops Troubleshooting form and maintaining tagging accuracy within the 90-day attribution window
PART TIME role
Looking for 1-2 years experience
Salesforce and Smartsheet experinece
SQL experience
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CA
Apply Now
Apply Now
Location: Remote
Duration: 6 months
Production Support is a vital role within enterprise technology. It's known by a number of different names, including Application Support, Production Management and Application Management.
Production support involves working closely with business stakeholders to resolve any issues with technical systems and applications. Clients will typically raise 'tickets' – requests for help – with the support teams, usually over e-mail or by telephone. Those tickets will enter a queue of work where the progress of investigations can be tracked. The Production Support team pick up those tickets and work to address the issues, liaising with other technical teams where necessary.
Description:
• Responds to and resolves production issues. Works with Agile/Development teams for all production fixes and deployments.
• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Studies and resolves computer software and hardware problems of users.
• Acts as a contact for users having problems using computer software, hardware, and operating systems.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Will be responsible for:
• Managing opportunity tagging, including orphans, in Salesforce and Smartsheet
• Troubleshooting SLA issues and ensuring timely updates
• Auditing leads and opportunities to ensure all required fields (e.g., MQL Sent to Sales, Campaign Code, Lead Gen Rep) are populated
• Identifying and correcting automation misses, particularly around orphan SQLs and duplicate tagging
• Supporting intake from the Lead Gen Ops Troubleshooting form and maintaining tagging accuracy within the 90-day attribution window
PART TIME role
Looking for 1-2 years experience
Salesforce and Smartsheet experinece
SQL experience
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CA
Apply Now
Apply Now