Support Coordinator (phone and chat)
Role and Responsibilities:
**This position will require 4-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
...
Our Support Coordinators are expected to provide excellent customer service by taking and making calls from our clients and providing them with the most up to date solutions.
Manage inbound customer and partner calls and chats
Make outbound customer and partner calls and chats as needed
Oversee day to day communication via phone and chat system
Consistent email interactions with our partners
Strong relationship with Field Leadership Team
On-Time delivery of communication
Strong understanding of process execution
Strong attention to detail
Fast typing skills
Ability to multi-task in an ever-changing atmosphere
Training of peers and occasional stretch assignments
Data Entry and Invoicing
Note orders accordingly based on customer/client communication
Qualifications and Education Requirements
Experience in customer/vendor communication
Experience in a high pace call center atmosphere (preferred)
Experience using CRM software
Experience using chat systems
Customer service experience
Preferred Skills
Attention to detail
Problem Solving capabilities
Good phone etiquette
Ability to remain calm under pressure
Ability Manage multiple calls simultaneously
Ability to deescalate customer situations
'Benefit Conditions:
90- day waiting period applies
Full medical, dental and vision available
Options for life insurance, short-term disability, and 401(k)
Remote interview process
Virtual meetings
Work Location:
Home, with in-office training upon hire
will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Work Remotely
Yes, but the position will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Must have high-speed internet access, wifi with ethernet port.
We will provide PC with 2 monitors and a multi-line office phone.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Application Question(s):
Do you live in the DFW area? This is a requirement.
Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
This position pays $17.00 per hour. Please only apply if you are ok with that.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Required)
License/Certification:
Driver's License (Required)
Location:
Dallas-Fort Worth, TX (Required)
Work Location: Remote
Apply Now
**This position will require 4-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
...
Our Support Coordinators are expected to provide excellent customer service by taking and making calls from our clients and providing them with the most up to date solutions.
Manage inbound customer and partner calls and chats
Make outbound customer and partner calls and chats as needed
Oversee day to day communication via phone and chat system
Consistent email interactions with our partners
Strong relationship with Field Leadership Team
On-Time delivery of communication
Strong understanding of process execution
Strong attention to detail
Fast typing skills
Ability to multi-task in an ever-changing atmosphere
Training of peers and occasional stretch assignments
Data Entry and Invoicing
Note orders accordingly based on customer/client communication
Qualifications and Education Requirements
Experience in customer/vendor communication
Experience in a high pace call center atmosphere (preferred)
Experience using CRM software
Experience using chat systems
Customer service experience
Preferred Skills
Attention to detail
Problem Solving capabilities
Good phone etiquette
Ability to remain calm under pressure
Ability Manage multiple calls simultaneously
Ability to deescalate customer situations
'Benefit Conditions:
90- day waiting period applies
Full medical, dental and vision available
Options for life insurance, short-term disability, and 401(k)
Remote interview process
Virtual meetings
Work Location:
Home, with in-office training upon hire
will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Work Remotely
Yes, but the position will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Must have high-speed internet access, wifi with ethernet port.
We will provide PC with 2 monitors and a multi-line office phone.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Application Question(s):
Do you live in the DFW area? This is a requirement.
Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
This position pays $17.00 per hour. Please only apply if you are ok with that.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 2 years (Required)
License/Certification:
Driver's License (Required)
Location:
Dallas-Fort Worth, TX (Required)
Work Location: Remote
Apply Now