Support Analyst, Tech ABS – Network Solutions
Job Description:
• Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives.
• Focus on supporting top ranking associates within the firm
• Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals).
• Usage of common software for the company
• Must think critically and solve problems independently when possible
• Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's
• Being in the correct AUX codes for the variety of tasks you will be performing.
• Team approach – Awareness to volumes and being flexible to shift where the coverage is needed
• Use Knowledge Base Articles and JonesLink to support our branches
Requirements:
• High School Diploma or GED required; Bachelor's degree preferred
• Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred
Benefits:
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• Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives.
• Focus on supporting top ranking associates within the firm
• Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals).
• Usage of common software for the company
• Must think critically and solve problems independently when possible
• Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's
• Being in the correct AUX codes for the variety of tasks you will be performing.
• Team approach – Awareness to volumes and being flexible to shift where the coverage is needed
• Use Knowledge Base Articles and JonesLink to support our branches
Requirements:
• High School Diploma or GED required; Bachelor's degree preferred
• Minimum of 3 years' experience directly related to technical support of information system technology, with at least 1 year in a leadership capacity (mentoring associates, project leadership, contact center leadership) preferred
Benefits:
Apply Now
Apply Now