Support agent - Social media platform - Full-time

Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users. Key Responsibilities: • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. • Follow up to ensure resolution and maintain high customer satisfaction levels. • Identify and assess customers’ needs to achieve satisfaction. • Keep accurate records of customer interactions and actions taken. • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience. • Provide feedback on the efficiency of the customer service process and suggest improvements. • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers. Requirements • Fluency in Spanish or Italian (both written and spoken) is mandatory. • Excellent communication skills and a strong customer focus. • Proven experience in customer support or a related field is preferred. • Familiarity with social media platforms and their functionalities. • Ability to multi-task, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations. • Basic technical skills and the ability to learn new software quickly. • Availability to work flexible hours, including weekends and holidays, if required. Preferred Qualifications: • Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems. • Knowledge of other languages is a plus. • Experience in a remote work environment. Benefits Job Description: Customer Support Agent (Spanish/Italian Speaking) Position: Customer Support Agent Location: Remote/On-site Employment Type: Full-time/Part-time Languages Required: Spanish or Italian About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users. Key Responsibilities: • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. • Follow up to ensure resolution and maintain high customer satisfaction levels. • Identify and assess customers’ needs to achieve satisfaction. • Keep accurate records of customer interactions and actions taken. • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience. • Provide feedback on the efficiency of the customer service process and suggest improvements. • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers. Qualifications: • Fluency in Spanish or Italian (both written and spoken) is mandatory. • Excellent communication skills and a strong customer focus. • Proven experience in customer support or a related field is preferred. • Familiarity with social media platforms and their functionalities. • Ability to multi-task, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations. • Basic technical skills and the ability to learn new software quickly. • Availability to work flexible hours, including weekends and holidays, if required. Preferred Qualifications: • Experience with customer service software and CRM systems. • Knowledge of other languages is a plus. Benefits: • Competitive salary and performance-based incentives. • Opportunities for career growth and development. • Flexible working hours. • Comprehensive training and onboarding program. • Access to employee wellness programs. • Collaborative and supportive work environment. Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users. Key Responsibilities: • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. • Follow up to ensure resolution and maintain high customer satisfaction levels. • Identify and assess customers’ needs to achieve satisfaction. • Keep accurate records of customer interactions and actions taken. • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience. • Provide feedback on the efficiency of the customer service process and suggest improvements. • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers. Requirements • Fluency in Spanish or Italian (both written and spoken) is mandatory. • Excellent communication skills and a strong customer focus. • Proven experience in customer support or a related field is preferred. • Familiarity with social media platforms and their functionalities. • Ability to multi-task, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations. • Basic technical skills and the ability to learn new software quickly. • Availability to work flexible hours, including weekends and holidays, if required. Preferred Qualifications: • Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems. • Knowledge of other languages is a plus. • Experience in a remote work environment. Benefits Job Description: Customer Support Agent (Spanish/Italian Speaking) Position: Customer Support Agent Location: Remote/On-site Employment Type: Full-time/Part-time Languages Required: Spanish or Italian About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users. Key Responsibilities: • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian. • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. • Follow up to ensure resolution and maintain high customer satisfaction levels. • Identify and assess customers’ needs to achieve satisfaction. • Keep accurate records of customer interactions and actions taken. • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience. • Provide feedback on the efficiency of the customer service process and suggest improvements. • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers. Qualifications: • Fluency in Spanish or Italian (both written and spoken) is mandatory. • Excellent communication skills and a strong customer focus. • Proven experience in customer support or a related field is preferred. • Familiarity with social media platforms and their functionalities. • Ability to multi-task, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations. • Basic technical skills and the ability to learn new software quickly. • Availability to work flexible hours, including weekends and holidays, if required. Preferred Qualifications: • Experience with customer service software and CRM systems. • Knowledge of other languages is a plus. Benefits: • Competitive salary and performance-based incentives. • Opportunities for career growth and development. • Flexible working hours. • Comprehensive training and onboarding program. • Access to employee wellness programs. • Collaborative and supportive work environment. Apply tot his job