Student Navigator - Connecting Students to Resources and Support at RUSH University Medical Center in Chicago

Join Our Team: Empowering Student Success at RUSH University Medical Center At RUSH University Medical Center, we're dedicated to providing exceptional education, research, and patient care. As a leading academic medical center, we're committed to fostering a supportive environment that allows our students to thrive. We're now seeking an experienced and compassionate Student Navigator to join our team in Chicago. As a Student Navigator, you'll play a vital role in ensuring that our students have a positive concierge experience by connecting them to the resources and support they need to succeed. About the Role The Student Navigator is a critical position that requires a deep understanding of the University's departments, support services, and points of contact. As a Student Navigator, you'll serve as a key liaison between students, faculty, and staff, providing guidance and support to address student inquiries and concerns. You'll work closely with various departments, including UDEI Office, Academic Affairs, Faculty Affairs, Student Affairs, and the Research Enterprise, to ensure that students receive the support they need to excel. Key Responsibilities Deliver high-touch customer service experience by connecting students to vital resources to address their inquiries. Serve as a confidential liaison for faculty and staff who identify students with basic wellness needs, emergency funds, childcare, tutoring, food insecurity, safety issues, and provide the appropriate connection to the resources. Establish strong relationships and serve as the primary point of contact for students seeking support or opportunities. Design a student referral process to track effectiveness as well as identify any barriers preventing student success. Assist in the development of customized help guides as an additional resource to assist students during non-office hours. Participate in student retention/persistence initiatives to expand knowledge of key programs and service offerings. Participate in student and faculty orientations to provide awareness of a one-stop referral resource on campus. Work effectively and provide equitable support to diverse student populations, including but not limited to, cultural, ethnic, sexual-orientation, students with disabilities, and social diverse populations. Create detailed tracking reports and metrics to publish periodic data on current issues and themes. Maintain confidentiality of all records in accordance with FERPA. Other duties as assigned by supervisor. Essential Qualifications To be successful in this role, you'll need: A Bachelor's degree from an accredited institution. Effective interpersonal skills working with students, faculty, staff, and alumni. Experience working in a postsecondary student support setting. Organizational skills to manage multiple tasks in a fast-paced environment. Excellent written communication skills. Professional customer service skills. Preferred Qualifications While not required, the following qualifications are highly preferred: A Master's degree from an accredited institution. Experience working with health science students in higher education. Computer skills including Microsoft Office suite, Student Information Systems, and working with online databases. Skills and Competencies To excel in this role, you'll need: Knowledge of student success practices. Effective decision-making and problem-solving skills. Self-directed in acquiring knowledge and applying it to practical situations. Ability to work in a remote environment with minimal supervision. Career Growth Opportunities and Learning Benefits At RUSH University Medical Center, we're committed to supporting the growth and development of our employees. As a Student Navigator, you'll have opportunities to: Participate in professional development trainings to enhance your skills and knowledge. Develop in-depth knowledge of the University's student information system(s), portal, and other relevant systems. Collaborate with various departments to stay informed about key programs and service offerings. Work Environment and Company Culture We're proud of our inclusive and supportive work environment, which values diversity and promotes a culture of respect and empathy. As a Student Navigator, you'll be part of a team that is dedicated to empowering student success and fostering a positive concierge experience. Compensation, Perks, and Benefits We offer a competitive salary and a comprehensive benefits package that includes: A competitive salary. Opportunities for professional growth and development. A supportive and inclusive work environment. Conclusion If you're a compassionate and experienced professional looking to make a difference in the lives of students, we encourage you to apply for this exciting opportunity. As a Student Navigator at RUSH University Medical Center, you'll play a vital role in connecting students to the resources and support they need to succeed. Join our team today and be part of a community that is dedicated to empowering student success! We are an equal opportunity employer and welcome applications from diverse candidates. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Apply for this job