Store Manager | London (any store) ID-2553 – Amazon Store

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Who We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.Job SummaryThis is a pipeline requisition. As soon as your qualifications match one of our store requirements, we will reach out to you promptly. We are looking for Store Managers to join are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.Key Responsibilities Of The JobLeadership and People Management

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth.
Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations.

Working With Others

Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations.

Guest Experience

Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests.

Operations

Implement the Store Manager’s vision for the store and cascade to team members.
Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning).
Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement.
Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Open and close the store in accordance with the opening and closing checklists.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Accountable for delegated aspects of controllable budget or labour hours

People Management

Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager

Key Skills & Core Values You Bring

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
Resilience: Remains persistent; recovers quickly from setbacks

Job RequirementsEligibility

Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Must have the ability to travel to assigned store

Availability

Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 30 lbs (13.6 kg)
Willing to work in an environment with bright lights and loud music

Experience

Work experience in leadership or people management

Job Assets (i.e., nice to have; not required)

Education: High school diploma, GED, or equivalent
Education: Bachelor’s degree or equivalent
Experience: 1 year retail or sales specific management experience

Beyond The Paycheck (Benefits & Perks)At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.




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