Statewide CHAMP Dispatcher Trainer
About the position
Responsibilities
• Provide training to statewide Districts in the operation of ATMS software and customer service.
• Assist in the development and maintenance of training materials and standard operating procedures.
• Conduct CHAMP recertification testing and provide coaching to staff.
• Develop classroom and online training packages for CHAMP Dispatch Operators and Supervisors.
• Attend TIM meetings to improve training and participate in bi-weekly training team meetings.
• Identify and analyze training and performance trends to drive corrective action plans.
• Organize and develop training manuals, reference materials, and multimedia aids.
• Conduct certification testing for CHAMP Districts 1-6.
• Perform real-time quality assurance on operator incidents and notifications.
• Spend one full shift each month functioning as a CHAMP Dispatch Operator.
Requirements
• High School Diploma or GED required.
• Valid driver's license and clean driving record required.
• Ability to travel to various district site locations.
Nice-to-haves
• Team collaboration skills.
• Ability to work in a fast-paced, multitasking environment.
• Good oral and written communication skills.
Benefits
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Health insurance
• Paid time off
• Retirement plan
Apply Now
Apply Now
Responsibilities
• Provide training to statewide Districts in the operation of ATMS software and customer service.
• Assist in the development and maintenance of training materials and standard operating procedures.
• Conduct CHAMP recertification testing and provide coaching to staff.
• Develop classroom and online training packages for CHAMP Dispatch Operators and Supervisors.
• Attend TIM meetings to improve training and participate in bi-weekly training team meetings.
• Identify and analyze training and performance trends to drive corrective action plans.
• Organize and develop training manuals, reference materials, and multimedia aids.
• Conduct certification testing for CHAMP Districts 1-6.
• Perform real-time quality assurance on operator incidents and notifications.
• Spend one full shift each month functioning as a CHAMP Dispatch Operator.
Requirements
• High School Diploma or GED required.
• Valid driver's license and clean driving record required.
• Ability to travel to various district site locations.
Nice-to-haves
• Team collaboration skills.
• Ability to work in a fast-paced, multitasking environment.
• Good oral and written communication skills.
Benefits
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Health insurance
• Paid time off
• Retirement plan
Apply Now
Apply Now