Sr. UX Designer, Last Mile Experience Design

DescriptionWe’re the Last Mile Experience Design (LMXD) team for Amazon Worldwide Operations, where we work closely with product teams to build and maintain the products that Amazon businesses use to deliver packages into the hands of our customers. Our team of designers and researchers work collaboratively with our product partners to research customer behavior and needs, and create customer experiences that meet them. This includes systems such as the Amazon Rabbit delivery platform, DSP 2.0, and Delivery Station, as well as other systems supporting how addresses, geolocation, routing, and deliveries work. The experiences we create are used by multiple businesses and product lines within Amazon, including Amazon Logistics, Prime Now, Amazon Fresh, Amazon Flex, Amazon Key, Lockers, I Have Space, Retail, and others.Key job responsibilitiesWe’re looking for design leaders to bring radical thinking to both big-vision and fast-execution projects - getting stuff done in the short term while figuring out the next big thing. Many of our projects move beyond the digital space and bridge into physical processes as well. We work collaboratively in our design and prototyping studio to research customer behavior and needs, and define the customer experiences that meet them.A day in the lifeYou will design for the Delivery Service Partner (DSP) network which is the largest package delivery channel for Amazon around the world. You will design product experiences that enable DSPs to effectively run a logistics company and easily mange operations, personnel and finances. Your work will help DSPs thrive as entrepreneurs and nurture a trustworthy DSP Amazon partnership, so that Amazon can continue delivering packages to customers worldwide.You possess the necessary skills and expertise to be able lead projects and push UX design limits. You demonstrate an ability to work creatively around difficult design limitations, and you'll be responsible for managing your own work queue and crafting, pitching, and validating your design strategies. You'll drive alignment and commitment to design decisions by soliciting, synthesizing and managing design feedback, and partner with peers and stakeholders to deliver tangible results.Collaboration and facilitation skills are key capabilities for this role. As a contributing member of our team, you'll maintain the highest design standards and act responsibly in the execution of these standards, as well as strive to continuously improve upon best practices and processes. It's expected you'll demonstrate customer-centric judgment in your day-to-day design decisions and partner/stakeholder engagements, be an advocate for a quality customer experience, and understand your Amazon customer base, the competition, and the industry.Leading with VisionWe Adhere To a Loose Process For Design• We invent via collaborative brainstorming sessions• We prototype and simulate experiences with real customers, to whom we have access• We socialize vision upward and outward• We document the experience and support our tech teams• We launch and celebrateWork-Life BalanceWe aren’t robots—we can’t be effective, innovative designers if we work extreme hours (plus, many of us have families!). So, while we may invest extra to time to put on the finishing touches to launch critical projects, we strive to accurately scope projects, reduce project thrash, and average a normal work week.Basic Qualifications• 6+ years of design experience• Have an available online portfolio• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.• Experience designing for the web and mobile device experiences.• Experience in design thinking methodologies, from research, design, to building tangible outcomes.• Proficiency with a variety of design tools such as Figma, Sketch, Invision, Photoshop or similar.• Visual design expertise demonstrated through mockups, prototypes, and style guides.Preferred Qualifications• Experience applying scrum to visual or UX design processes• Experience with UX design of complex workflows• Experience visualizing physical processes and multi-dimensional data.• Knowledge of HTML and CSS.• Excellent communication, presentation, and interpersonal skills.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Company - Amazon.com Services LLCJob ID: A2718353

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