Sr Service Delivery Project Manager -Senior Manager – Systems Engineering

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. The Opportunity TELUS Digital is seeking a Senior Manager – Systems Engineering (NA) to drive client engagement, account growth, and delivery excellence across enterprise systems. This client-facing, consulting-led role balances technical leadership with strategic account influence, discovery workshops, and managed services oversight. The Senior Manager will: Lead end-to-end delivery across North America while coordinating with global teams in LATAM, EMEA, and APAC. Serve as a trusted advisor to executive clients, translating business needs into scalable, reliable technology solutions. Mentor and develop delivery managers, architects, and engineers while promoting best practices in systems engineering and managed services. Contribute to practice evolution, account growth, and the adoption of AI, automation, and modern engineering practices. Key Outcomes Successful delivery of enterprise systems engineering and managed services programs. Trusted advisor status with assigned clients, enabling account growth. Contribution to revenue growth and solution expansion. High-performing teams under guidance and mentorship across multiple accounts. Measurable client outcomes, including operational efficiency, cost reduction, reliability, and enhanced customer experience. Responsibilities Client Advisory & Engagement Lead client discovery sessions, workshops, and solution co-creation in Systems Engineering & Support Services, enabling account growth and solution expansion. Build trusted relationships with account stakeholders, influencing roadmap and prioritization. Partner with Sales/BD teams to identify opportunities, support proposals, and position TELUS Digital as a strategic partner. Translate technical delivery plans into tangible business impact for clients. Delivery Leadership Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction. Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes. Ensure consistent application of delivery best practices across projects. Identify opportunities to leverage AI, ML, and automation tools to improve delivery efficiency and client outcomes. Commercial & Practice Enablement Lead commercial pursuits, solutioning workshops, and account expansion initiatives. Provide insights into client opportunities, solution design, and managed services adoption. Contribute to practice evolution through feedback, case studies, lessons learned, and cross-collaboration with other TELUS Digital offerings. Team Leadership & Coaching Mentor delivery managers, architects, and engineers across multiple accounts. Promote a consulting mindset in client engagements: proactive recommendations, business-value focus, and structured problem-solving. Support skill development, knowledge sharing, and career growth across North American delivery teams. Technology Expertise / Requirements Enterprise application development and integration across legacy and modern platforms. Middleware, ETL, and API-based system integration. Cloud platforms (AWS, GCP) and DevOps practices to guide modernization, integration, and deployment solutions. Automation and workflow orchestration to improve reliability, efficiency, and predictability. Familiarity with AI-driven tools supporting the software development lifecycle (e.g., code generation, automated testing, deployment automation, and delivery analytics). AI/ML-enabled automation for enterprise systems delivery (preferred). Awareness of managed services operations, including SLA adherence, monitoring, incident/problem/change management, and operational KPIs. High-level cybersecurity awareness in system design and integration. Qualifications 10–15 years of experience in technology consulting, systems engineering, or IT services delivery, preferably with client-facing consulting experience. Proven track record in delivery oversight, client advisory, and operational excellence. Experience leading distributed teams or multiple account delivery programs. Strong client-facing skills with the ability to engage confidently with executive stakeholders. Understanding of cloud, automation, AI/ML, and platform engineering trends. Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced degree is a plus. Why Join Us At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers. Join us to architect the future of connected digital ecosystems Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy .