Experienced Customer Service Agent - Finnish and English (Work from Home Opportunity)
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of hygiene and healthcare products, we're committed to making a meaningful impact on society and the environment through our sustainability efforts. We're now seeking an experienced Customer Service Agent to, working from the comfort of your own home. About arenaflex arenaflex is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide. Our commitment to creating an open workplace, celebrating diversity in all forms, and providing equal opportunities has earned us a reputation as a leader in our industry. Our Values At arenaflex, we're guided by three core values: * We Care: We're passionate about delivering exceptional customer support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. * We're Curious: We take a proactive approach to problem-solving, with a "can do" attitude that drives us to find innovative solutions.* We Achieve Together: We believe in the power of teamwork, contributing to personal and team targets/SLA while working towards common goals. Job Summary As a Customer Service Agent at arenaflex, you'll be working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. You'll deliver exceptional, client-centered resolutions in a timely manner, offering an omnichannel service to our consumers via telephone, email, chat, and social media.You'll also develop a sound understanding of the products and services offered by arenaflex, embracing our company values and acting as a brand ambassador. Key Responsibilities * Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way * Delivering exceptional, client-centered resolutions in a timely manner * Offering an omnichannel service to our consumers via telephone, email, chat, and social media * Developing a sound understanding of the products and services offered by arenaflex * Embracing our company values and acting as a brand ambassador Requirements * Fluent level of Finnish with exceptional grammar and spelling skills * High level of English (Both written and spoken) * A genuine passion for delivering outstanding customer service * Ability to deal with sensitive calls with empathy * Strong administrative skills with a keen eye for detail * Professional outlook and proactive approach to problem-solving Benefits * Start date: 2nd of April, 2024 * Contract: Permanent (1-month probation) * Part-Time: (20 hours/week) * Working days/hours: Monday to Friday - 11:00 am to 15:00 pm * Salary: 8,993.72 gross per year * Bonus: Additional incentives for top performers * Holidays: 24 days holiday per year * Paid bank holidays + 1 extra day in lieu * Work From Home * Training: 2 weeks / Monday to Friday / full-time / from the office Other Benefits * Best-in-class people engagement activities and programs * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment * Employee Assistance Program - Free, confidential, and impartial guidance and support * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation * Option to sign-up for Discounted Private Health Insurance * Referral Program: Bring a Friend and get a Referral bonus * Access to LinkedIn specialised training & coursesWhy Join arenaflex?* Work from the comfort of your own home, with a flexible schedule that suits your needs * Join a global company with a presence in over 30 countries, offering opportunities for growth and development * Be part of a team that's passionate about delivering exceptional customer experiences * Enjoy a range of benefits, including a competitive salary, bonus incentives, and ongoing training and development If you're passionate about delivering outstanding customer service and have a genuine interest in working from home, we'd love to hear from you.Please apply including your resume and a cover letter, to. We can't wait to hear from you!