Sr Manager, Aftersales Parts (US)
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The Sr Manager, Aftersales Parts manages a team of Aftersales Managers for an AGCO Sales region in North America (US/Canada). The focus is to develop and implement strategies designed to increase parts & service sales and profitability, along with improving customer retention/experience by managing aspects of dealer facing customer support. You will develop the Aftersales field staff to enhance sales to dealers, increase dealer participation in Aftersales programs, and help drive a better customer experience after the sale.
Your Workplace
In this role you will work remotely in the West Coast territories with travel to team up with your wonderful AGCO colleagues and dealers across North America.
Travel
In this role you will travel approx. 50-60% through North America. Active passport preferred.
Your Impact
Develop and execute the regional Aftersales strategy
Own the 12âmonth Aftersales Sales Plan for the region, based on deep dealer and market analysis, and continuously adapt it to maximize performance, profitability, and customer retention.
Drive dealer Aftersales performance and revenue growth
Lead execution of Aftersales business plans with Aftersales Managers and dealers, optimizing key KPIs such as parts sales, program take rates, coâop utilization, and service/parts absorption.
Lead, coach, and develop the Aftersales field team
Directly manage Aftersales Managers and Inside Aftersales Reps, setting clear objectives, coaching performance, conducting reviews, and ensuring continuous capability development through training and feedback.
Partner crossâfunctionally to improve programs, tools, and results
Collaborate with Sales, Marketing, Technical Support, Training, and Wholegoods teams to improve Aftersales programs, execute campaigns, enhance dealer capabilities, and deliver regional financial and customer experience targets
Your Experience and Qualifications
Bachelorâs degree in Sales, Marketing, Finance, Business, or related
Minimum 10 years of experience in aftersales (e.g., Parts, Service, etc.) or Wholegoods with a manufacturing organization and / or dealer distribution model.
Ability to interpret dealer financial information via industry benchmark, identify the primary causes of underperformance and deliver effective countermeasures for operational improvement.
Demonstrated leadership, staff development, and change management skills.
Working knowledge of Data Warehousing and sales reporting systems (e.g. SalesForce) a plus.
Proven experience in successful implementation of sales process methodologies and developing and implementing new strategies and procedures.
Your Benefits
Health care and wellness plans
Dental and vision plans
Flexible and virtual work options (where available)
401(k) Savings Plan with company match
Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
Paid holidays and paid time off
Health savings and flexible spending accounts
Reimbursement for continuing education
Life insurance and other supplemental insurance plans
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join our extraordinary team today and apply now!
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Apply Now
The Sr Manager, Aftersales Parts manages a team of Aftersales Managers for an AGCO Sales region in North America (US/Canada). The focus is to develop and implement strategies designed to increase parts & service sales and profitability, along with improving customer retention/experience by managing aspects of dealer facing customer support. You will develop the Aftersales field staff to enhance sales to dealers, increase dealer participation in Aftersales programs, and help drive a better customer experience after the sale.
Your Workplace
In this role you will work remotely in the West Coast territories with travel to team up with your wonderful AGCO colleagues and dealers across North America.
Travel
In this role you will travel approx. 50-60% through North America. Active passport preferred.
Your Impact
Develop and execute the regional Aftersales strategy
Own the 12âmonth Aftersales Sales Plan for the region, based on deep dealer and market analysis, and continuously adapt it to maximize performance, profitability, and customer retention.
Drive dealer Aftersales performance and revenue growth
Lead execution of Aftersales business plans with Aftersales Managers and dealers, optimizing key KPIs such as parts sales, program take rates, coâop utilization, and service/parts absorption.
Lead, coach, and develop the Aftersales field team
Directly manage Aftersales Managers and Inside Aftersales Reps, setting clear objectives, coaching performance, conducting reviews, and ensuring continuous capability development through training and feedback.
Partner crossâfunctionally to improve programs, tools, and results
Collaborate with Sales, Marketing, Technical Support, Training, and Wholegoods teams to improve Aftersales programs, execute campaigns, enhance dealer capabilities, and deliver regional financial and customer experience targets
Your Experience and Qualifications
Bachelorâs degree in Sales, Marketing, Finance, Business, or related
Minimum 10 years of experience in aftersales (e.g., Parts, Service, etc.) or Wholegoods with a manufacturing organization and / or dealer distribution model.
Ability to interpret dealer financial information via industry benchmark, identify the primary causes of underperformance and deliver effective countermeasures for operational improvement.
Demonstrated leadership, staff development, and change management skills.
Working knowledge of Data Warehousing and sales reporting systems (e.g. SalesForce) a plus.
Proven experience in successful implementation of sales process methodologies and developing and implementing new strategies and procedures.
Your Benefits
Health care and wellness plans
Dental and vision plans
Flexible and virtual work options (where available)
401(k) Savings Plan with company match
Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
Paid holidays and paid time off
Health savings and flexible spending accounts
Reimbursement for continuing education
Life insurance and other supplemental insurance plans
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join our extraordinary team today and apply now!
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Apply Now