Sr. IT Service & Access Management Systems Analyst

About the position This position is an integral part of delivering, maintaining, and supporting products and solutions in a way that drives business value. The technical analyst helps enable business effectiveness by identifying opportunities across business areas for leveraging technology, process, and information. The technical analyst identifies systems requirements and recommends appropriate systems alternatives and/or enhancements to current systems. They serve as thought leader, influences evolution of internal standards, adoption of new technologies, enhancement of existing systems, and process changes. This role will collaborate with global IT teams to meet goals for both current and anticipated future needs for new and existing technologies, practices and initiatives. Responsibilities • Must have a combination of technical and soft skills to effectively collaborate with cross-functional teams and drive continuous improvement by engaging with business partners to proactively seek opportunities to deliver business value. • Must utilize your technical expertise to design, develop, implement, improve, and maintain IT tools employed by teams. This includes configuring tools and managing their interaction to support business processes. • Assure adherence of applicable regulatory (i.e. cGXP, CFR, etc.) practices during execution of all work activities. Participate in audits, inspections, and associated readiness activities. • Lead Service Level Management, Application and Technology Portfolio Management, and ITSM processes (Incident, Problem, Change, Knowledge), through administration and support of SysAid (or like system Service Now) and Access Management platforms (SailPoint, Genetec) to improve system reliability and customer experience. • Ensure improved IT product quality by supporting preventative controls and automation across ITSM and access management processes, including SysAid, SailPoint, and Genetec, to enhance customer experience and system performance. • Leverage GenAI within the SysAid system to develop opportunities for simplification and process improvement. • Must serve as a technical expert and work with business to identify and capture new opportunities, improve processes, and optimize the value it can provide. • Ensure that the technology solutions being implemented are compliant with all relevant regulations (i.e. 21 CFR Part 11, Sarbanes Oxley, GxP, privacy data practices, local and corporate policies). • Provide IT technical and/or direction related to computer system Change Management initiatives, as well as the selection, implementation, and upgrade of computerized systems. • Identify, recommend, and implement automated solutions to address operations. Execute with precision, speed, and simplicity, ensuring compliance with Computer Systems Validation policies, standards, procedures, and practices. Train and assist business users in proper use of applications and computerized systems. • Foster professional and inclusive behavior, invite new ideas and differing perspectives among team members, assuring an on-going positive relationship with the customers and other members of the IDS organization. Inspire and recognize teamwork. • Serve as a liaison between local and corporate systems groups, cross-functional or cross-site teams, as requested, interfacing with system owners, IT, QA, Manufacturing, Process Control, vendors, and other relevant functional areas. Build enterprise and cross-site connections to ensure integration and results. • Stay active and current in business technology trends, direction and innovation related to business process and technology areas of focus by participating in external forums, conferences, and other venues as necessary. • Ensure compliance to corporate and site policies and procedures to be audit ready, mitigate risk, and follow quality management practices. Support and abide by applicable Celltrion policies as indicated in the Code of Conduct and other company policies and procedures. All corporate compliance training requirements must be met as required and defined. • Ensures that incident, problem, configuration, and change/release management are all done with alignment and understanding of business need and activities to meet quality and compliance standards. Requirements • 5+ years IT or equivalent relevant experience. • Minimum of 2+ years in the Life Sciences industry. • Must maintain excellent working knowledge of pharmaceutical regulations (e.g. cGMP’s, 21 CFR Part 11, Computers Systems FDA) and other applicable regulations (e.g. Privacy, OSHA, etc.) related to laboratory and/or manufacturing environment and system applications. • Ability to work on multiple concurrent project initiatives. • Experience with managing external (vendor, consultant) business partners. • Basic understanding of databases (Oracle, SQL, etc.) and operating systems (Windows, etc.). • BS/BA in Computer Science or related field required (or equivalent work experience). Nice-to-haves • MS/MBA desirable. • Previous experience in a regulated environment preferred. • Effective problem-solving and analytical skills to resolve operational problems. • Excellent written and verbal communication skills with the ability to develop and present both business and technical presentations. • Ability to build relationships across dimensions of difference, ask questions and invite others to contribute. • Demonstrated business acumen. • Speak up with ideas, concerns and to ensure safety of others. • Demonstrated learning agility, and ability to think creatively, try new ideas and apply learnings. • Highly motivated, enthusiastic to learn and share ideas and solutions effectively with management and colleagues. • Strong collaboration with colleagues at all levels. • Demonstrate courage and integrity. • Demonstrated success in influencing without authority. • Strong customer service and teamwork oriented. • Ability to take initiative, to be assertive, to lead by example and to build high-quality relationships. • Highly flexible, adapting to changes in priorities, requirements and processes is required. • Working knowledge in the following systems is a plus: SysAid, Genetec, SailPoint, etc. or equivalent systems such as Service Now. Benefits • paid time off (holidays, vacation, and additional leave) • medical, dental, and vision insurance • life insurance • a company-matched retirement savings plan • wellness programs • short- and long-term disability benefits