Sr. Director, Technical Sales

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Sr. Director of Technical Sales is responsible for leading a global team of experienced professionals focused on driving the company towards its strategic and financial goals by providing technical knowledge and resources to the organization and its partners. This role supports the Sales team by ensuring world class technical expertise to all areas of the business and for products of the ConnectWise business suite. Essential Duties and Responsibilities: • Sets goals and objectives for team members for achievement of operational results• Typically manages multiple teams that are led by experienced managers• Influences others to accept practices and approaches• Interacts with executive leadership and others concerning matters of significance to ConnectWise• Owns short to mid-term strategy execution and operational direction of the Technical Sales team in alignment with the ConnectWise objectives• Leads and prioritizes the daily activities of the team• Manages, mentors, and coaches to develop a collaborative and dynamic team• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency• Leads a team of Sales Engineers who serve as the primary technical resources for revenue to provide product introduction, trial, and education expertise• Directs resources dedicated to the creation and delivery of customized demonstrations for all products and services• Ensures the continuous professional development of the Sales Engineering team so that all members are trained on the latest versions and features of all products and solutions relevant to their areas of expertise• Develops key leadership relationships with all areas of the business to ensure positive collaboration with the Sales Engineering team• Adjusts team strategy as needed and accurately reports to leadership• Manages and oversees all assets, resources, and staff required for the successful delivery of initiatives and programs to maintain good customer and prospect engagement• Oversees the sales processes and utilization, engaging in continuous improvement where necessary to ensure effectiveness and efficiency• Develops, revises, and implements business controls, policies, procedures, and best practices to maximize strategic performance and comply with internal business operations requirements• Engages in ongoing trainings and certifications to remain up-to-date on ConnectWise products and services Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Exceptional leadership and customer service skills• Ability to make decisions that have serious impact on the overall success or failure on their areas of accountability• Willingness to work in a team environment • Strong organizational skills to give the team direction • Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events• Excellent presentation and communication skills• Strong understanding of all ConnectWise products and integration points• Ability to coordinate inter-departmental relationships to reach team goals• Understanding of best practices and processes for IT Companies• Understanding of the needs versus wants of the prospect with the ability to guide them accordingly• Ability to take a consultative and creative approach in all interactions with prospects and internal teams• Organized, detail oriented, and self-motivated• Strong computer skills with the ability to effectively communicate through phone and e-mail Working Conditions: In office 3x/week (Downtown Tampa HQ) ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.

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