Sr. Customer Leave Data Specialist

Together we fight for everyone’s opportunity for a better financial future.We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply NowJob DescriptionProfile Summary: The Sr Customer Leave Data Specialist leverages technical skills and leave management expertise to load data, resolve wide ranging issues, identify root causes and collaborate with other departments. Profile Description: Responsibilities:Analyze and load leave history & takeover data for leave management clientsPerform triage, root cause analysis, and corrections to data issues reported by internal resources Work cross functionally with other departments to gain “big picture” understanding of how the file and data impacts customer.Work with Process Owners to develop and maintain Process documentationCoordinate fixes or improvements to data issues across multiple departmentsDevelop and communicate action plans for outstanding data issuesTrack on-going operational metrics and establish standards for H&T data by vendorExecute testing on new product releases for data processing related changesExecute tasks related to operationalizing new Process and tool improvementsCoordinate and complete software release testing and UAT testing on outstanding work RequestsIdentify and implement opportunities to improve our processes or technology to achieve increased efficiency and/or qualityProcess ad hoc test and production files Exercise independent judgment in escalating issues to managementServe as an internal point of escalation when a manager is not availableAct independently using sound judgment, experience, and product knowledge to make decisions impacting internal teams and external customers with minimal input from your direct manager.Work with product and sales on road-mapping and product enhancements. Knowledge & Experience:Must have a minimum of BA/BS degree or equivalent5-10 years of experience working in a technical roleMust have proficient knowledge in both EDI and Leave Processes.Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $70,530 - $88,160 USDBe Well. Stay Well.Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.What We OfferHealth, dental, vision and life insurance plans401(k) Savings plan – with generous company matching contributions (up to 6%)Voya Retirement Plan – employer paid cash balance retirement plan (4%)Tuition reimbursement up to $5,250/yearPaid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.Paid volunteer time — 40 hours per calendar yearLearn more about Voya benefits (download PDF)Critical SkillsAt Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Learn more about Critical SkillsEqual Employment OpportunityVoya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.Reasonable AccommodationsVoya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.Misuse of Voya's name in fraud schemes

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