Sr. Analyst, Digital Experience
About the position Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Responsibilities • Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Marketing, Training, Finance and Legal. • Develops scalable processes to support and benefit the Company's architecture vision. • Deconstructs technical concepts and metrics to facilitate process development. • Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. • Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations. • Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. • Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment. • Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices. • Leads in enhancing the digital platforms by analyzing user behavior and optimizing the online experience. • Exercises ability to identify customer pain points, and provides actionable insights that drive strategic decisions. • Consistent exercise of independent judgment and discretion in matters of significance. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Requirements • Bachelor's Degree • 5-7 Years of relevant work experience Benefits • Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. • Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. • Comcast provides best-in-class Benefits to eligible employees. Apply tot his job