Specialty Group Team Lead

Are you a natural leader with a passion for driving team success? Do you have experience in managing specialty groups and a strong understanding of customer service? TTEC is seeking a motivated and dynamic individual to join our team as a Specialty Group Team Lead. In this role, you will be responsible for overseeing a team of specialists and ensuring the highest level of service is provided to our clients. If you possess excellent communication skills, a positive attitude, and a desire to make a positive impact, we want to hear from you!

Lead and manage a team of specialists to ensure their success in meeting team and company goals.
Utilize effective communication skills to provide clear direction and feedback to team members.
Foster a positive and supportive work environment to motivate team members and promote productivity.
Develop and implement strategies to improve team performance and exceed customer service expectations.
Monitor and analyze team metrics to identify areas for improvement and implement action plans accordingly.
Train and onboard new team members to ensure they have the necessary skills and knowledge to succeed in their roles.
Serve as a point of escalation for any customer service issues or concerns.
Collaborate with other team leads and departments to ensure a seamless and efficient workflow.
Keep up-to-date with industry trends and best practices to continuously improve team processes and procedures.
Represent the team and company in a professional manner, building and maintaining positive relationships with clients and stakeholders.

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.