Customer Care Support Technician

Segra is one of the largest independent fiber network companies in the nation, and they are seeking a qualified and experienced Customer Care Support Technician to join their team. The role involves providing technical support and customer service while working in a hybrid position across various office locations.SkillsAssociates Degree in Technical Discipline preferred or Equivalent/Related Work Experience1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer service experience requiredStrong communication and listening skills are a mustProficient Computer Skills requiredExcellent written and verbal communication skillsEmpathetic listener and persuasive speakerThe ability to work across teams for resolutionMust possess the ability to think strategically/analytically to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspectiveMust be adaptable while performing well under pressureAbility to take independent action based on technical skills and sound judgment while prioritizing based on needMust demonstrate the ability to assume new levels of responsibility and deal effectively with other peopleUnderstanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3, and fiber services is a mustUnderstanding IP Telephony protocols is a mustUnderstanding network protocols, troubleshooting methodologies and equipment testing/provisioning and/or relatable work experience within the communications industry is a mustUnderstanding of Layer 2 and Layer 3 Ethernet services is preferred but not requiredUnderstanding SIP, ISUP/SS7 signaling and TDM technology is preferredUnderstanding of managed services is preferred but not requiredBenefitsMedical, dental, vision insuranceLife insurance401(k) matchFlexible Spending/Health Savings AccountsTuition and gym reimbursementsVacation/PTO, paid holidays, floating holidaysVolunteer days, parental leaveLegal, accidental, hospital indemnity, identify theft, pet insuranceCompany OverviewSegra is an independent fiber network company. It was founded in 2017, and is headquartered in Columbia, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.segra.com/.Company H1B SponsorshipSegra has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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