Specialist 2, HRSC Benefit Ops
Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for Company employees. Provides quality support services of escalated Human Resources issues to Company employees with a high degree of customer satisfaction, expertise and timeliness.
Requirements
ā¢ Provides consultation to domestic and international Company employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions.
ā¢ Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
ā¢ Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
ā¢ Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
ā¢ Supports Tier 1 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters. Leads team support of new services and projects as assigned.
ā¢ Processes fulfillment requests including but not limited to Termination Packets, Leave of Absence Courtesy Services Letters, and Subpoena Requests and Fulfillment.
ā¢ Supports severance and I-9 business processes across divisions, headquarters and business units.
ā¢ Transacts on enterprise corrections, rescind, and change of in progress and completed business processes including employee data changes. Validates Human Resources data integrity during auditing.
ā¢ Oversees Human Resources Service Delivery concierge programs, e.g. Military, Frontline Shadow Coordination.
ā¢ Influences the enhancement of Human Resources Service Delivery processes and practices.
ā¢ Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees, HR and local management in accordance with SLAs.
Benefits
ā¢ Generous Paid Time Off
ā¢ 401k Matching
ā¢ Retirement Plan
Apply Now
Apply Now
Requirements
ā¢ Provides consultation to domestic and international Company employees, People Leaders & Human Resources Professionals on all human resources related inquiries and business process transactions.
ā¢ Understands and stays up to date on core Employee, HR, and Senior Leader Business Processes.
ā¢ Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners.
ā¢ Effectively resolves pay related issues by identifying the root cause and partnering with Payroll, Tax, and other teams as necessary.
ā¢ Supports Tier 1 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters. Leads team support of new services and projects as assigned.
ā¢ Processes fulfillment requests including but not limited to Termination Packets, Leave of Absence Courtesy Services Letters, and Subpoena Requests and Fulfillment.
ā¢ Supports severance and I-9 business processes across divisions, headquarters and business units.
ā¢ Transacts on enterprise corrections, rescind, and change of in progress and completed business processes including employee data changes. Validates Human Resources data integrity during auditing.
ā¢ Oversees Human Resources Service Delivery concierge programs, e.g. Military, Frontline Shadow Coordination.
ā¢ Influences the enhancement of Human Resources Service Delivery processes and practices.
ā¢ Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees, HR and local management in accordance with SLAs.
Benefits
ā¢ Generous Paid Time Off
ā¢ 401k Matching
ā¢ Retirement Plan
Apply Now
Apply Now