Sourcing Optimization Customer Adoption Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. n What You'll Do: Drive customers to focus on their goals and ensure continuous improvement. Manage multiple customer engagement initiatives and multiple customers. Forge strong partnerships with customers and colleagues. Manage the CAM engagement with a customer using strong project management best practices while also developing solutions to business problems. Take ownership of your customer’s continued success by ensuring proper adoption of the platform. Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal. Provide technical and functional expertise to customers throughout the CAM Engagement. Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs. Create and/or improve templates, training and presentations. Share relevant prior experiences with customers and colleagues. Provide assistance to colleagues where needed. Work well in both individual and team settings both on and off client sites. Manage customers where up to 25% of your time may include travel. What You Will Bring to Coupa: Significant experience and expertise in Coupa Sourcing Optimization software. Candidates should have extremely strong client management skills and be able to work with customers to execute a plan that works towards a continuous improvement. Experience with Software as a Service is a plus as is any experience Strong curiosity of understanding how things work. Don’t be satisfied with just knowing the answer, have the desire to understand the underlying fundamentals. Strong written and verbal communication skills. Experience configuring and delivering software demonstrations are required. Must be able to work in a fast-paced and passionate environment. Bachelor Degree or equivalent Must have shown significant career growth as part of prior experience. This is a remote position n Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. Please mention the word **UNDERSTANDABLE** and tag RMTQyLjE4MC4zMS4xMjE= when applying to show you read the job post completely (#RMTQyLjE4MC4zMS4xMjE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.