Solutions Engineer II - Technical Operations Expert in Ad Platforms

Join the Future of Advertising Technology with Disney Entertainment & ESPN Technology Disney Entertainment & ESPN Technology (DEET) Ad Platforms is at the forefront of delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands, and streaming services. As a leader in the advertising industry, we build and maintain proprietary technology that enables premium content and innovative capabilities. We are seeking an ambitious and experienced Solutions Engineer II to join our high-performing team and redefine TV advertising. About the Role As a Solutions Engineer II supporting the Ad Platforms technology team at Disney, you will be part of a fast-moving team that requires translating technology solutions into business impact. You will efficiently work with developers, sales, product, and operations to own day-to-day technical operations for the Automated Marketplace at DEET. If you enjoy solving complex technical problems, are an investigative thinker, and strive to provide high customer satisfaction in high-volume production environments, this role is perfect for you. Key Responsibilities: Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations. Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches. Triage, respond to, and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction. Investigate complex issues, diagnose product bugs, and resolve requests. Help develop strong partnerships with sales, support, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives. Maintain detailed support documentation for both internal and external use to strategically identify and understand trends. Contribute to the development of best practices, team processes, and peer training. What We Are Looking For Essential Qualifications: Bachelor's degree or relevant years of experience required. 3+ years of experience in ad technology, operations, support, or incident management. Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types. Strong grasp of online video and display advertising and monetization. Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP. Preferred Qualifications: Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar system. Experience managing a support ticket queue in JIRA, Zendesk, or similar system. Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive. Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty, or similar platforms). Strong communicator who understands the core principles of advertising technology; preferably with focus in video. Highly motivated self-starter with the ability to work well individually and as part of a team. Have a "do what it takes" attitude. Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment. Experience shipping multiple products in an agile software development environment. Impeccable written and verbal communication, time management, and organizational skills. Strong analytical skills and passionate about answering questions with data. What We Offer At Disney Entertainment & ESPN Technology, we offer a dynamic and supportive work environment that encourages growth, learning, and innovation. As a Solutions Engineer II, you will have the opportunity to: Work with a talented team of professionals who are passionate about advertising technology. Contribute to the development of cutting-edge technology solutions that impact the advertising industry. Enjoy a competitive salary and benefits package, including a bonus and/or long-term incentive units. Take advantage of opportunities for career growth and professional development. Work in a fast-paced and dynamic environment that requires creativity, problem-solving, and collaboration. Our Culture At Disney, we value diversity, inclusion, and creativity. Our culture is built on the principles of collaboration, innovation, and customer satisfaction. We strive to create an environment that is engaging, supportive, and challenging, where our employees can grow and thrive. How to Apply If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting role. Please submit your resume and a cover letter explaining why you are the perfect fit for this position. Don't miss out on this exciting opportunity to join our team and shape the future of advertising technology! Apply for this job